Property Manager

• Sep 2019 - Present

Customer Concierge

• Sep 2019 - Jun 2020

Business Manager

• Sep 2006 - Jun 2019

Market and sell the value added products (i.e. credit protection insurance, credit shortfall/top up cover, safety film, dents & scratches, warranties, service plans, comprehensive insurance, vehicle tracking devices). Facilitate the arranging of finance for all dealership customers. Manage and promote the F&I process within the dealership. Building relationships with the sales department to achieve all objectives. Deliver at all times exceptional customer service to add value to the sales process.Exceed monthly targets as defined in budget for finance and value added products. Prompt response to all customer queries, prompt follow up to all sales opportunities. Fully inform customers of obligations and contract terms & conditions.Provide motivation and support sales team.Understand & interpret performance reports.Keep up to date with trends in the insurance and motor industry. Understanding of financial benchmarks and targets and ability to advise managers to achieve these targets. Address customer concerns effectively & efficiently.

Admin Controller

• Sep 2005 - Sep 2006

Issue order numbers to creditors. Dealer/customer queries. Compile weekly stats and submit to Regional Manager. Month end creditors & general ledger recons.Matching of transactions on payment lists with invoices. Addressing queries resolved to the satisfaction of internal and external customers. General office administration.Check general ledger accounts for accuracy of codes daily.Check that correct parties authorize expenses. Effective collaboration with internal and external stakeholders.

Wayleaves Officer

• Jan 2000 - Aug 2005

Able to assist governing bodies by supplying technical information when problems are foreseen. Obtain permission from relevant authorities to maintain & supply new Telkom infrastructure. Supply information regarding position of existing Telkom infrastructure to local authorities, civil & electrical engineers, Provincial & National roads agencies, Eskom, Spoornet, Portney etc.Work in close proximity with electrical/civil engineers and developers. Give accurate feedback on Telkom's policies and procedures. Liaise with Eskom and municipalities to obtain permission to share power routes. Process and recording of incoming and outgoing wayleaves in required time frames and set standards. Successful handling of queries from external and internal customers. Confirm that correct parties authorize expenses. Provide wayleaves to the infrastructure planning department and external customers within specified time frames.

WAYLEAVE OFFICER

• Jun 1999 - 2005

Project Administrator

• Apr 1998 - Jan 2000

Scheduling and updating of projects. Ordering, tracking & managing of material and equipment, and coordinating delivery thereof. Scheduling, minute keeping and occasional chairing of progress meetings with the line supervisors.Recording of project detail from interception until completion as well as tracking thereof. Allocation of project resources to specific projects. Cost control of projects on financial systems. Allocation of Project Managers to projects.Capturing of milestones & deliverables. Requesting & tracking of capital project authorization documentation. Obtaining completion certificates from build and/or contractors section.Issuing of project completion advice to financial manager.Compiling hand-over project documentation to all relevant parties.Resolve queries with regards to project build documentation etc.Cost control of projects. Data capturing with regards to attendance, leave, sick leave, etc.Safety management of staff. Scheduling of projects for Telkom staff.