Experience

Young's and Geronimo

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Front of House Supervisor

  • Nov 2019 - Present

  As Supervisor and acting Duty Manager, I assist with the day to day operational running of a busy Gastro pub (renowned for its atmosphere, food and service) alongside the Deputy and General Manager. My role includes duties such as:Reporting and organising repair/maintenance work as well as arranging frequent safety checks and recording daily checks making sure all aspects of the Pub were Health and Safety as well as Food Safety compliant.Administration: inputting invoices and receipts… As Supervisor and acting Duty Manager, I assist with the day to day operational running of a busy Gastro pub (renowned for its atmosphere, food and service) alongside the Deputy and General Manager. My role includes duties such as:Reporting and organising repair/maintenance work as well as arranging frequent safety checks and recording daily checks making sure all aspects of the Pub were Health and Safety as well as Food Safety compliant.Administration: inputting invoices and receipts, safe checks, cash declarations, bankings and stock counts in order to generate weekly P+L reports.Using DesignMyNight to issue terms and conditions of bookings to customers when holding an event including deposits and minimum spends.Management and maintenance of the Pub's website: Making sure the Opening Times, Menu and Event details were all accurate, articulate and attractive, as well as compliant with Licensing Laws and Food Safety rules regarding allergens etc.On my return from travelling I took a role with less responsibility, with the idea that shift work would facilitate my job hunting in terms of availability for interviewing in my search for a more challenging career opportunity. Show more Show less



The Spread

• Bar Manager

  • Jun 2019 - Aug 2019

  Job Title: Bar Operations ManagerIn charge of all operations and functions of a pop-up market bar set up at a Street Food Event on the South bank riverside running Wednesday-Sunday, June-December reaching a weekly revenue of 20k in the third week. This was a temporary role in order to get the bar up and running. Before leaving to travel for a few months I did a two-week handover with the next Manager in order to induct them into the role. Recruiting: Hiring and training of a brand new… Job Title: Bar Operations ManagerIn charge of all operations and functions of a pop-up market bar set up at a Street Food Event on the South bank riverside running Wednesday-Sunday, June-December reaching a weekly revenue of 20k in the third week. This was a temporary role in order to get the bar up and running. Before leaving to travel for a few months I did a two-week handover with the next Manager in order to induct them into the role. Recruiting: Hiring and training of a brand new team. Writing job adverts to attract candidates, screening CV’s, arranging and holding interviews. Control of all general operations, ordering, stock control, creation of weekly rota, staff holiday records & time sheets, end of day reports and weekly finance reports liaising with Metro Movers in regard to logistics and vehicle registrations according to land owner risk assessment requirements.Complete stock and cash control inc, ordering of all stock (alcohol, disposables, consumables, cleaning products and equipment), cash declaration, change orders, purchase orders, and invoices, stock-take, banking etc. Execute weekly bar stall set up, including some heavy lifting (beer barrels, generators, cooling systems and more.Building of all partnerships with suppliers such as Camden Town Brewery, Matthew Clark and East London Liquor Company as well as a sponsorship deal with Bacardi.Helping with the design of promotional and marketing material using Canva. Show more Show less



Fuller's Smith & Turner PLC

• Assistant Manager

  • Mar 2017 - May 2019

  Here I progressed from regular bar staff to team leader, followed by Supervisor and finally Assistant Manager where I helped with day to day operations of the business. A major part of my role as both Supervisor and Assistant Manager was the added responsibility of being the Sales and Events Coordinator to the Sales and Events Manager, as well as being his cover when on annual leave or away from the business. I left the role in order to take on a short-term challenge before travelling.Duty… Here I progressed from regular bar staff to team leader, followed by Supervisor and finally Assistant Manager where I helped with day to day operations of the business. A major part of my role as both Supervisor and Assistant Manager was the added responsibility of being the Sales and Events Coordinator to the Sales and Events Manager, as well as being his cover when on annual leave or away from the business. I left the role in order to take on a short-term challenge before travelling.Duty manager on shift: completing staff briefings, ,scheduling staff breaks, cashing up, closing each business day on the system and securing the pub at the end of the night.Staff hiring and training: Conducting interviews, trial shifts and staff inductions, including uploading new staff on Fourth Hospitality HR system. Holding group training sessions on service standards, wine and food tasting /pairing sessions for product knowledge and ad hoc one-on-one training for staff with problem areas.Implementing and reporting all aspects of H&S, maintenance and management of the cellar.Forecasting weekly sales, budgeting and rotas.Selling and planning various functions within a stunning London Pub, offering a few different space options, completing showarounds/dinner and wine tastings with customers and completing run sheets, place cards and table plans for the function.Various marketing activation's across all customer touch points: Proactive flyering of leaflets in the local area and in-house presentations about offerings/promotions/one-off events to increase footfall, daily content creation and strategy of social media activity and creating monthly subscriber mail outs to generate sales for the Pub. Also applying for various Categories in National Hospitality Pub & Bar Awards in which we were shortlisted for Best Local in The Great British Pub Awards 2019 and won Food Pub of the Year 2019 in The Social Media Awards. Show more Show less



Optimax Eye Surgery Specialists

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Patient Coordinator

  • May 2016 - Mar 2017

  Job Title: Patient Advisor/ReceptionistWhilst being the first point of contact for external enquiries, this multi-faceted role focused on the sale of an aesthetic/medical procedure as well as excellent customer service for customers/patients. Communicating accurate information and advice to patients when helping them make the decision to choose the company as their chosen provider for the treatment was fundamental. This role taught me a lot but I chose to take a full time position to pursue… Job Title: Patient Advisor/ReceptionistWhilst being the first point of contact for external enquiries, this multi-faceted role focused on the sale of an aesthetic/medical procedure as well as excellent customer service for customers/patients. Communicating accurate information and advice to patients when helping them make the decision to choose the company as their chosen provider for the treatment was fundamental. This role taught me a lot but I chose to take a full time position to pursue a career in hospitality which I was more passionate about.Answering all emails in a timely and professional manner, and telephone enquiries confidently and clearly. Database/CRM Management: recording and maintaining accurate and complete details and data for absolutely any contact made with every patient on the system.Sales experience: Negotiating the best possible deal for customers in order to convert them from a consultation to a booked patient sometimes requiring to effectively liaise with an external and internal credit option regarding credit applications.Working towards a Sales Target: Rewarded for reaching and excelling the clinics total revenue for each quarterly period, with a 40% conversion rate expected.Liaising with surgeons, ophthalmologists and business partners when problem solving.Ensuring the patient was comfortable at all times throughout the process. Show more Show less