Experience

Holden Forests & Gardens

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Guest Services Manager

  • Jun 2022 - Present

• Guest Service Representative

  • Oct 2021 - Jul 2022



Petitti Garden Centers

• United States
• Retail
• 1 - 100 Employee

• Home Accents Associate

  • Mar 2021 - Sep 2021



Advisor Consultant Network, Inc.

• Cleveland/Akron, Ohio Area

• Operational Specialist

  • Jan 2015 - Jun 2020

  Provide efficient and effective client services while optimizing the company's workflow. Maintaining the day to day operations of the company accounts receivable by generating invoices for our services, processing payments, regular bank deposits, and reviewing aged receivables for outstanding balances. Compile and submit required quarterly and annual reports for clients on EDGAR the SEC’s online database. Provide technical troubleshooting for the customers who utilize the offered IT resources. Show less



Loganberry Books

• Shaker Heights, OH

• Manager

  • Dec 2012 - Dec 2014

  Direct the daily operation of a community bookstore specializing in new, used and collectable books. Expand customer base by offering compelling author appearances, community events, school book fairs, local entertainment and by creating a customer loyalty program. Manage and train staff of seven in the areas of sales, customer service, merchandising, and inventory management. Assist owner in researching, purchasing and implementing a new point of sale and inventory control system, with the goal of improving the efficiency of operations and to increase profits. Work with owner and other staff to select and order new books as appropriate Show less



Event Network, LLC

• United States
• Retail
• 400 - 500 Employee

• Assistant Director

  • Sep 2012 - Dec 2012

  Responsible for communicating and inspiring the store team to exceed sales goals and all operating objectives with accountability. Accountable for overall guest service and ensure all visitors enjoyed their visit to the Museum. Responsible for communicating and inspiring the store team to exceed sales goals and all operating objectives with accountability. Accountable for overall guest service and ensure all visitors enjoyed their visit to the Museum.



Cleveland Museum of Natural History

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Book Buyer & Internet Inventory Assistant Manager

  • Feb 2003 - Aug 2012

  Book Buyer. Maintain all aspects of a first-rate natural history bookstore taking on duties such as ordering, inventory control, budget, product development, generating revenue, and supervising a team of part-time and volunteer employees. Coordinator and Instructor: Read! Soar! Explore! Have created a successful museum book club that involves developing, implementing and marketing educational programs for families based on museum exhibits. Programs include science experiments and activities, games, crafts, authorless and author attended events. Coordinate programs featuring speakers from within the museum and the surrounding community. Show less



Cleveland Museum of Art

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Ticket Center

  • Sep 2002 - Dec 2002

• Selling Supervisor Museum Store

  • Oct 2001 - Sep 2002

  Provided excellent customer service to museum visitors while performing day to day store operations.



Chicago Department of Cultural Affairs

• Store Manager/ Merchandise Director, City of Chicago Stores Inc.

  • Aug 1996 - Jul 2000

  Buying and inventory control, budget, product development, display, supervising staff and overseeing daily activity in the store were my core duties. I was also responsible for programming special events for the store along with creating and implementing a family program called Art You Can Do in support of events at the Chicago Cultural Center. Buying and inventory control, budget, product development, display, supervising staff and overseeing daily activity in the store were my core duties. I was also responsible for programming special events for the store along with creating and implementing a family program called Art You Can Do in support of events at the Chicago Cultural Center.



Cloumbia College

• Instructor

  • Aug 1998 - May 2000

  Retail Practicum. Supervised students in hands on management and special projects. Retail Practicum. Supervised students in hands on management and special projects.



Galley 37

• Gallery Supervisor

  • May 1996 - Sep 1998

  Gallery 37, created by the Chicago Department of Cultural Affairs, is an apprentice program that offers creative youth the opportunity to work with professionals. . Responsibilities included gallery design, handling artwork, arranging commissions, supervising apprentices, maintaining inventory, greeting general public and providing them with information about Gallery 37. After my position within the department changed I was often called back to consult on other special projects. Gallery 37, created by the Chicago Department of Cultural Affairs, is an apprentice program that offers creative youth the opportunity to work with professionals. . Responsibilities included gallery design, handling artwork, arranging commissions, supervising apprentices, maintaining inventory, greeting general public and providing them with information about Gallery 37. After my position within the department changed I was often called back to consult on other special projects.



Denver Public Library Friends Foundation

• United States
• Libraries
• 1 - 100 Employee

• Manager of The Library Store

  • Mar 1995 - Apr 1996

  Duties included staff and volunteer coordination and training, buying gift items and books for the store, bookkeeping, formulating store policy, maintaining compuerized inventory, and product development. I also worked on special projects in the accounting department. Duties included staff and volunteer coordination and training, buying gift items and books for the store, bookkeeping, formulating store policy, maintaining compuerized inventory, and product development. I also worked on special projects in the accounting department.



Denver Art Museum

• Sales Assistant

  • Nov 1994 - Mar 1995



Cleveland Museum of Art

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Museum Store Office Assistant

  • Oct 1993 - Aug 1994

  Responsibilities included reconciling store deposits, invoicing and receiving mercandise, processing all mail orders, answering phones,filing and other basic office duties. Responsibilities included reconciling store deposits, invoicing and receiving mercandise, processing all mail orders, answering phones,filing and other basic office duties.



Cleveland Museum of Art

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Slide Processor

  • Nov 1991 - Jan 1992

  Binding, labeling and filing slides. Binding, labeling and filing slides.