Learning & Development Specialist

• Dec 2022 - Present

Client Onboarding Specialist

• Nov 2021 - Nov 2022

• Ensure successful implementation of Timerack timekeeping solution by examining customer requirements provided by sales team and meeting with customer to acquire a deeper understanding of requirements • Configure software settings according to customer requirements• Conduct group training sessions, present webinars and provide one-on-one instruction to teach customers how to utilize TR365 timekeeping solution• Create knowledge base articles and step-by-step technical instructions for end users and internal team members• Escalate technical issues reported by customers to Support team• Communicate with third-party providers regarding new customer setup• Test software features and enhancements• Provision new hardware

Training Coordinator, Technology

• May 2021 - Nov 2021

• Create and curate learning content in the form of workshops, seminars, written materials (PowerPoint, Canva) and videos (Zoom, Canva, Adobe Premiere Elements) to support the adoption of technology tools and platforms across the organization in a virtual/remote environment. • Collaborate with project owners and subject matter experts within the company to determine the scope and content of training related to proprietary and/or configured technology programs. • Track completion of required and elective learning using MasterControl QMS software and Office 365 tools. • Receive professional speaker coaching to continuously improve delivery of presentations and programs.

Quality Control Analyst

• Sep 2018 - Apr 2021

• Review and analyze software validation documentation located within EDMS to ensure that it is accurate and free of errors, and apply knowledge of the Software Development Life Cycle and Change Control Process to ensure project compliance with all company Standard Operating Procedures; identify occurrences of deviation from SOPs and Work Instructions. • Provide authorization for system releases into Development, Validation, UAT and Production environments. • Advise project delivery team regarding applicable Standard Operating Procedures and GDP and 21 CFR Part 11 compliant execution of software validation documentation. • Support review, update, filing and distribution of controlled documents. • Research and review software defects within Azure DevOps to ensure accurate reporting. • Compose content in Deviation Forms and Notes-to-File. • Identify and compile Quality and Compliance metrics. • Conduct internal audits and report findings and nonconformances to the Audit Manager. • Train and mentor newly-onboarded Quality Control Analysts.

Pricing Analyst

• Jun 2018 - Aug 2018

• Reviewed and adjusted site-level pricing to meet volume and margin objectives, including daily reviews of competitive street pricing and market-level spot prices for all fuels to determine margin and cost trends. • Maintained pricing databases essential for daily pricing decisions and analysis of market elasticity. • Managed Mystery Shop program for each fuel brand to ensure compliance with all brand standards. • Maintained compliance with federal, state, and local laws regarding supply management, pricing, and record keeping for fuels, ethanol, and additive handling. • Performed site visits in assigned area to identify local market trends and competitor site attributes. • Conducted compliance audits to ensure site-level alignment with pricing strategies.

Marketing & Advertising Specialist

• Aug 2016 - May 2018

• Communicated executive changes of pricing, item placement, page layouts and artwork of the circular to publishing team, based on firm deadlines as determined by the advertising print schedule. • Proofread each iteration of the circular to ensure accuracy, based on sales plans entered into Sales Plan Management System by the merchandising teams. • Partnered with manager to develop and implement ad placement guidelines based on volume and productivity of advertised items and reported on results. • Provided advice on the item selection strategy for category teams through a collaboration of consumer insights, trends and financial metrics. • Established and maintained effective working relationships with merchandising and publishing teams. • Verified information within Sales Plan Management System to ensure correctness of item, price, description, placement, images and body copy. • Reviewed, analyzed and reported on competitor advertisements to ensure competitive pricing. • Generated and ensured data integrity of financial and error reporting for the weekly ad circular. • Contributed to business continuity efforts by serving voluntarily as an Emergency Floor Captain.

Program Consultant

• Mar 2016 - May 2016

• Instructed clients on how to correctly follow the Jenny Craig program. • Coached and motivated clients to adhere to the Jenny Craig program, and assisted clients with overcoming weight-loss obstacles and plateaus. • Customized weekly menus to fit the individual needs and preferences of each client. • Sold Jenny Craig memberships and food to clients over the phone and within the center. • Obtained body weight and circumference measurements of clients to track weight-loss progress and determine appropriate caloric intake. • Placed outbound calls to former clients to invite them back to Jenny Craig. • Completed end-of-day bookkeeping and tracking of revenue and sales goals.

Quality Control & Client Support Specialist

• Nov 2015 - Mar 2016

• Worked directly with Client Success Managers to identify weekly account priorities based on client needs. • Assisted Client Success Managers with implementing new accounts. • Reviewed accounts and performed Quality Control to ensure integrity of clients' data. • Prepared weekly client reports and resolved exceptions. • Provided client support via telephone. • Tested new software developments. • Worked directly with Client Success Managers to identify weekly account priorities based on client needs. • Assisted Client Success Managers with implementing new accounts. • Reviewed accounts and performed Quality Control to ensure integrity of clients' data. • Prepared weekly client reports and resolved exceptions. • Provided client support via telephone. • Tested new software developments.

Quality Control Analyst

• Mar 2013 - Nov 2015

• Performed critical analysis to identify faulty database records and ensure integrity of price data within multiple related databases (MS Access and proprietary database program), comprising approximately 80,000 unique prices. • Researched pricing data to verify legitimacy and prevent inaccurate information from being published. • Designed reports to discover pricing data flaws and improve accuracy. • Used automated reports to identify errors in price databases. • Submitted incoming raw data files to programmers to be coded for processing into database. • Cross-referenced new raw data records to be uploaded to price database. • Converted records to alternate codes based on seasonal availability of petroleum products. • Utilized proprietary programs to compile custom pricing reports for clients upon request.

Business Development Coordinator

• Oct 2011 - Mar 2013

• Managed the reception and distribution of sales leads to appropriate Sales Executive, Account Executive or Regional Sales Office based on account deployment. • Assisted heavily with year-end corporate account review project. • Coordinated the establishment of corporate rate codes in the company database. • Researched and compiled client account information and built file into account management system. • Fielded telephone inquires and directed customers to the appropriate associate. • Assigned account solicitation activities to Sales Executives. •Submitted management payroll data to accounting department for processing on a weekly basis.

Sales Coordinator

• Feb 2011 - Oct 2011

• Prepared sales agreements and proposals.• Entered data into automated sales program.• Handled client requests and inquiries in the absence of sales managers.• Ran various sales and productivity reports.• Completed special projects and presentations upon request of sales leaders.• Maintained associate paid time off calendar and daily staffing rosters.• Qualified sales leads from the main telephone line.• Processed groups for turnover to the Event Management department.• Assisted in training newly hired Sales Assistants.• Compiled and submitted weekly payroll hours report for the sales team.