Experience

Buster + Punch

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Customer Success Manager

  • Oct 2023 - Present



Findmypast

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Product Designer

  • Nov 2019 - Jan 2022



Wizarding World Digital

• London, United Kingdom

• Studio Coordinator

  • Aug 2019 - Oct 2019

  I performed a Resource Manager, Producer and Studio Coordinator hybrid role to ensure the smooth running of the creative team during a crucial time for the company, as they prepared to launch their key product and premium membership. I was responsible for organising and prioritising the workflow of the team, hiring and on-boarding freelance designers, managing the creative team budget and coordinating other activities such as photo shoots. I performed a Resource Manager, Producer and Studio Coordinator hybrid role to ensure the smooth running of the creative team during a crucial time for the company, as they prepared to launch their key product and premium membership. I was responsible for organising and prioritising the workflow of the team, hiring and on-boarding freelance designers, managing the creative team budget and coordinating other activities such as photo shoots.



Frontend Mentor

• London, United Kingdom

• UX/UI Designer

  • May 2019 - Jun 2019

  Client project for my General Assembly course. Worked within a team of three for Frontend Mentor to create a new feature on the platform - a report that users generate on their code solution which will provide insights into their code and highlight ways to improve the solution. The process: - Research: 15 in-person interviews and contextual inquiries and 15 in-depth surveys with developers with varying levels of skill. These results went into our Affinity Mapping where we identified key themes. - Ideation: We ran a design studio with our client to answer key “How Might We” questions for our designs. - Usability Testing: 4 rounds of usability testing with at least 5 participants in each test. We started with paper prototypes, moving to mid-fidelity and then high-fidelity for the final two rounds. The solution: A high-fidelity prototype of the new feature, and recommendations for the current platform. Client feedback: "I’m really happy with the end result. You all did an awesome job and it really will inform a lot of my decisions moving forward with the new feature." Show less



General Assembly

• United States
• Higher Education
• 700 & Above Employee

• UX/ UI Designer

  • Mar 2019 - Jun 2019

  I took part in a 12 week immersive course focused on helping students transition to a UX design career. During this time I completed 4 projects both individually and as a team where I practiced user-centred design processes and principles in order to solve user and business problems with simple but effective solutions.Skills applied:- User research- Affinity mapping- Personas- User flows- Information Architecture- Card sorting- Sketching & Wireframing- Prototyping- Usability testing- Interaction & interface design- Visual design Show less

• Barclays - Concept Project

  • Apr 2019 - May 2019

  Worked with a group of three to create a mobile app for Barclays to compete with disruptors in the banking space.The process:- Research: Competitor analysis which focused on market disruptors (Monzo & Revolut) & traditional banking apps. Took findings from 15 user interviews into Affinity Mapping to identify key themes.- Ideation: Group design studio where we ideated on core aspects of the key user flows that we wanted to focus on.- Usability Testing: 3 rounds of usability testing, starting with paper prototype and moving to mid and then high-fidelity, testing 4 key user flows. Show less

• Sunshine Foods - Concept Project

  • Apr 2019 - Apr 2019

  Worked individually to design an e-commerce site for an organic food store. The process:- Research: Through user interviews and contextual inquiries, I discovered why users go to organic stores over supermarkets and the value they get from these experiences. - Ideation: Multiple card sorting exercise ensured that the navigational aspect of the site was understandable.- Usability Testing: 3 rounds of usability testing with paper and mid fidelity prototypes.

• App Project - Concept Project

  • Apr 2019 - Apr 2019

  Worked individually for my first project to discover a user problem and design a solution to that problem.The process:- Research: Interviewed my GA classmate to identify a user problem related to his family's eating habits. Further interviews validated problem and uncovered further user needs to address. - Ideation: I completed a solo crazy 8’s exercise to ideate on solutions to this problem.- Usability testing: 1 round of usability testing using the paper prototype.- Visual Design: I explored the branding and visual for the app, which led to the production of a high-fidelity prototype. Show less



Huge

• United States
• Business Consulting and Services
• 500 - 600 Employee

• Project Coordinator

  • Apr 2018 - Mar 2019

  Performed Scrum Master role to team of UX and Visual Designers Provided project-wide support to teams of software developers and project leads across multiple time zones Key team player for UX process: organised usability testing stream, gathered requirements and coordinated UX workflow and deliverables. Coordinated 2 week sprints across multidisciplinary and multi-time zone team. Lead sprint ceremonies for the UX and Visual Design teams Monitored day to day activities of the project team and ensured work was progressing as planned. Managed schedules, budgets, assets and overall project organisation to ensue requirements and project deliverables dates are clearly communicated, understood and executed upon. Actively monitored project risks and scope creep to identify potential problems. Consistently identified needs that clients may not recognise and ensure approaches and solutions are linked to objectives and future needs. Consistently managed client expectations, ensured delivery of the highest quality service, and solicited and acted on client feedback. Communicated and documented project status and strategic recommendations to clients, team members and senior Huge management on a regular basis; escalated issues accordingly via the appropriate channels. Show less



LTK (formerly rewardStyle & LIKEtoKNOW.it)

• United States
• Technology, Information and Internet
• 500 - 600 Employee

• Campaign Manager

  • Oct 2016 - Mar 2018

  Strategised, planned and executed digital demand generation and social influencer campaigns through a variety of channels Identified trends and insights, and optimised campaigns and performance based on these insights Project Management Monitored tracking and reporting on KPIs across digital campaigns, providing regular status updates to clients and internal teams Strategised, planned and executed digital demand generation and social influencer campaigns through a variety of channels Identified trends and insights, and optimised campaigns and performance based on these insights Project Management Monitored tracking and reporting on KPIs across digital campaigns, providing regular status updates to clients and internal teams



The Culpeper

• United Kingdom
• 1 - 100 Employee

• Head of Bookings

  • Aug 2015 - Oct 2016

  Reservation management Administrative duties Organising private hires Reservation management Administrative duties Organising private hires



ROCKINGHAM FOREST HOUSING ASSOCIATION LIMITED

• United Kingdom
• Real Estate

• Resident Services Advisor

  • Sep 2012 - Sep 2013

  Coordinated repairs and processed rent payments Provided extensive reorganisation of tenant files Coordinated repairs and processed rent payments Provided extensive reorganisation of tenant files