Experience

Vivent Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Clinic Case Manager

  • Nov 2021 - Present



Post Acute Medical Specialty Hospital

• Greenfield, Wisconsin, United States

• Clinical Liaison

  • Mar 2014 - Aug 2016

  In my last role, I was charged with building relationships with patients, family members, physicians, and hospital staff and marketing facility to boost referrals. I reviewed patient medical records, synthesized clinical information, completed documentation, and delivered clinical reports and treatment recommendations to physicians and key hospital staff. Key Contributions: • Built and cultivated strong trust-based relationships with patients and families, provided education on… Show more In my last role, I was charged with building relationships with patients, family members, physicians, and hospital staff and marketing facility to boost referrals. I reviewed patient medical records, synthesized clinical information, completed documentation, and delivered clinical reports and treatment recommendations to physicians and key hospital staff. Key Contributions: • Built and cultivated strong trust-based relationships with patients and families, provided education on applicable LTACH level of care, conducted facility tours, and addressed all fears and concerns. • Rounded with physicians, case managers, social workers, and other medical staff, and educated stakeholders regarding PAM's services, positive patient outcomes, program developments, and benefits of referral to PAM. • Performed frequent, informal SWOT analysis of competing LTACHs, and logged all marketing contacts. • Met with Administrators, Case Managers, Directors of Nursing, and other staff at area nursing homes and sub-acute rehabilitation facilities. • Delivered regular reports to PAM and corporate marketing staff regarding marketing activity performance. Show less In my last role, I was charged with building relationships with patients, family members, physicians, and hospital staff and marketing facility to boost referrals. I reviewed patient medical records, synthesized clinical information, completed documentation, and delivered clinical reports and treatment recommendations to physicians and key hospital staff. Key Contributions: • Built and cultivated strong trust-based relationships with patients and families, provided education on… Show more In my last role, I was charged with building relationships with patients, family members, physicians, and hospital staff and marketing facility to boost referrals. I reviewed patient medical records, synthesized clinical information, completed documentation, and delivered clinical reports and treatment recommendations to physicians and key hospital staff. Key Contributions: • Built and cultivated strong trust-based relationships with patients and families, provided education on applicable LTACH level of care, conducted facility tours, and addressed all fears and concerns. • Rounded with physicians, case managers, social workers, and other medical staff, and educated stakeholders regarding PAM's services, positive patient outcomes, program developments, and benefits of referral to PAM. • Performed frequent, informal SWOT analysis of competing LTACHs, and logged all marketing contacts. • Met with Administrators, Case Managers, Directors of Nursing, and other staff at area nursing homes and sub-acute rehabilitation facilities. • Delivered regular reports to PAM and corporate marketing staff regarding marketing activity performance. Show less



Wisconsin Donor Network

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Hospital Development Coordinator

  • 2011 - 2014

  In this position, I acted as key liaison between hospitals and Wisconsin Donor Network, and drove marketing efforts aimed at increasing agency visibility and regulatory compliance. I built relationships with physicians, ICU & ED staff, unit managers, hospital administrators, and ancillary departments to maximize referrals. I handled relationships with 17 hospitals, including Aurora, United Health System, and Wheaton Franciscan Health Systems. Key Contributions: • Facilitated training… Show more In this position, I acted as key liaison between hospitals and Wisconsin Donor Network, and drove marketing efforts aimed at increasing agency visibility and regulatory compliance. I built relationships with physicians, ICU & ED staff, unit managers, hospital administrators, and ancillary departments to maximize referrals. I handled relationships with 17 hospitals, including Aurora, United Health System, and Wheaton Franciscan Health Systems. Key Contributions: • Facilitated training for physicians, RNs, hospital administrators, and ancillary departments on such topics as brain death and organ & tissue donation. • Delivered brief educational interventions, all-staff training, written communications, physician all-staff education sessions, and skills fairs. • Audited medical charts of each patient at assigned hospitals who was on ventilator during their hospital stay to determine whether appropriate referrals were made. • Followed-up with physicians, RNs, and unit managers regarding process concerns, and consulted on development of policy and procedures needed to meet regulatory requirements. • Collected, analyzed, and interpreted data, and provided audit data to hospital administration. Show less In this position, I acted as key liaison between hospitals and Wisconsin Donor Network, and drove marketing efforts aimed at increasing agency visibility and regulatory compliance. I built relationships with physicians, ICU & ED staff, unit managers, hospital administrators, and ancillary departments to maximize referrals. I handled relationships with 17 hospitals, including Aurora, United Health System, and Wheaton Franciscan Health Systems. Key Contributions: • Facilitated training… Show more In this position, I acted as key liaison between hospitals and Wisconsin Donor Network, and drove marketing efforts aimed at increasing agency visibility and regulatory compliance. I built relationships with physicians, ICU & ED staff, unit managers, hospital administrators, and ancillary departments to maximize referrals. I handled relationships with 17 hospitals, including Aurora, United Health System, and Wheaton Franciscan Health Systems. Key Contributions: • Facilitated training for physicians, RNs, hospital administrators, and ancillary departments on such topics as brain death and organ & tissue donation. • Delivered brief educational interventions, all-staff training, written communications, physician all-staff education sessions, and skills fairs. • Audited medical charts of each patient at assigned hospitals who was on ventilator during their hospital stay to determine whether appropriate referrals were made. • Followed-up with physicians, RNs, and unit managers regarding process concerns, and consulted on development of policy and procedures needed to meet regulatory requirements. • Collected, analyzed, and interpreted data, and provided audit data to hospital administration. Show less



ProHealth Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Assessment & Referral Specialist / Manager, Assessment & Professional Relations

  • 1991 - 2010

  As a manager, I supervised, trained, and evaluated a team of 4 direct reports while driving strategy and team efforts, procedural development, resource allocations, and daily oversight of assessments and referrals. I formed trust-based relationships with patients and family members, conducted clinical assessments, and determined appropriate level of mental health or substance abuse treatment. I also facilitated formal group interventions for patients with substance abuse or mental health… Show more As a manager, I supervised, trained, and evaluated a team of 4 direct reports while driving strategy and team efforts, procedural development, resource allocations, and daily oversight of assessments and referrals. I formed trust-based relationships with patients and family members, conducted clinical assessments, and determined appropriate level of mental health or substance abuse treatment. I also facilitated formal group interventions for patients with substance abuse or mental health diagnoses. Key Contributions: • Provided physician-ordered consultations on medical units, reviewing patient medical records, interviewed patients, and determined whether any mental health or substance abuse services were needed. • Acted as integral part of Emergency Department medical team, evaluated patients, and communicated results of assessments and recommended level of care to hospital staff. • Partnered with management and other units in work group formats to improve and enhance processes and redesign structure utilizing multiple formats such as TQM, CQI, and benchmarking. • Facilitated training workshops at conferences for large audiences such as Employee Assistance Professional Association conference and Wisconsin Family Based Service conference. • Wrote and revised policies and procedures to comply with accreditation and current state & federal regulatory requirements. • Drove successful marketing tactics including open houses, facility tours, marketing events, and regional community meetings. • Played active role on Board of Directors of Waukesha County Council on Alcoholism & Drug Abuse. Show less As a manager, I supervised, trained, and evaluated a team of 4 direct reports while driving strategy and team efforts, procedural development, resource allocations, and daily oversight of assessments and referrals. I formed trust-based relationships with patients and family members, conducted clinical assessments, and determined appropriate level of mental health or substance abuse treatment. I also facilitated formal group interventions for patients with substance abuse or mental health… Show more As a manager, I supervised, trained, and evaluated a team of 4 direct reports while driving strategy and team efforts, procedural development, resource allocations, and daily oversight of assessments and referrals. I formed trust-based relationships with patients and family members, conducted clinical assessments, and determined appropriate level of mental health or substance abuse treatment. I also facilitated formal group interventions for patients with substance abuse or mental health diagnoses. Key Contributions: • Provided physician-ordered consultations on medical units, reviewing patient medical records, interviewed patients, and determined whether any mental health or substance abuse services were needed. • Acted as integral part of Emergency Department medical team, evaluated patients, and communicated results of assessments and recommended level of care to hospital staff. • Partnered with management and other units in work group formats to improve and enhance processes and redesign structure utilizing multiple formats such as TQM, CQI, and benchmarking. • Facilitated training workshops at conferences for large audiences such as Employee Assistance Professional Association conference and Wisconsin Family Based Service conference. • Wrote and revised policies and procedures to comply with accreditation and current state & federal regulatory requirements. • Drove successful marketing tactics including open houses, facility tours, marketing events, and regional community meetings. • Played active role on Board of Directors of Waukesha County Council on Alcoholism & Drug Abuse. Show less