Emilio Herrera
Tier 3 Support Agent at Vivify Health®- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Dallas, Texas, US
Languages
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English Native or bilingual proficiency
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Bio
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Experience
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Tier 3 Support Agent
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Apr 2020 - Present
Technical support for Care Team Members and side-by-side work with Account Managers for emerging client needs
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Campus Technician
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Oct 2019 - Apr 2020
Technology Support for Teachers and Students using iPads, Dell Laptops, Dell Desktop AIO's, AV Equipment, and New Line Smart Boards.Support for Windows 10, Office 365, Outlook.
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Genius
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Mar 2017 - Oct 2019
In-store end-user support for all Apple products and product repair. Heavy focus on customer support and relationship building while finding effective solutions for customer issues. Provide leadership and support for other team members.iOS CertifiedMacOS CertifiediPhone Repair CertifiedMac Repair Certified
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Chef
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May 2015 - Oct 2016
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Chef
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Aug 2011 - Mar 2015
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Cook III
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Jan 2007 - May 2011
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Education
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Lincoln College of Technology-West Palm Beach
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Boynton Beach Community High School
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