Business Process Analyst

• May 2023 - Present

Shift Manager

• Nov 2019 - Apr 2023

Key responsibilities: • Motivating, developing, training, evaluating and promoting a team of max 25 employees, located in the largest and HQ branch of the Bank;• Co – developing of plans and strategies for achieving branch’s plans;• Planning, organizing, delegating and controlling the complete every day working process of the branch, which includes selling, performing or/and advising about: domestic and international payments, cash transactions, loans, mortgages, overdrafts, credit cards, current and saving accounts, mobile banking, exchange activities, Life and Non-life insurance, pension funds, personal banking etc.;• Acquisition of new clients, supporting the sales to current clients and meeting sales and growth targets;• Decision making for lending loans, overdraft limits and credit card limits for individual clients;• Providing high quality level of customer service and customer relationship and resolving complicated problems and situations of different types; • Enforcing the Bank’s policies, principles and procedures. Show less

Loan Officer

• Jun 2015 - Oct 2019

Key responsibilities: • Scout potential clients and present relevant banking products and services;• Identification of client’s needs and collect information for loan applications;• Conduct interviews with applicants to identify financial eligibility and establish debt payment plans;• Reject loan applications and explain deficiencies to applicants;• Prepare detailed loan proposals;• Complete loan contracts and inform clients on policies and regulations;• Monitor and update account records;• Respond to applicant’s questions and resolve any loan-related issues;• Operate in compliance with laws and regulations. Show less

Banking Officer

• Jan 2010 - Jun 2015

During my time in UNIBanka my responsibilities were focused on activities related to local and foreign currency payment transactions, issuance of payment cards and providing loans to customers. During my time in UNIBanka my responsibilities were focused on activities related to local and foreign currency payment transactions, issuance of payment cards and providing loans to customers.