Responsable d'audit

• Sep 2022 - Present

Responsable Qualité & Assistante de Direction

• Feb 2020 - Present

Participer activement à la promotion de la démarche qualité selon les objectifs établis par la Fondation Assurer le suivi, le développement et la cohérence du système qualité Réaliser des audits internes dans chaque secteur Fédérer les collaborateurs et les partenaires en facilitant la réalisation d’actions relatives aux démarches qualité Administrer et gérer les systèmes documentaires Mettre en place diverses procédures de travail internes Soutien administratif et organisationnel pour la Direction et les différents secteurs Gestion de la communication interne et externe Show less

Marketing Manager

• Apr 2017 - Apr 2020

EF is the biggest international education company in the world that specializes in language training, educational travel, academic programs and cultural exchange. As Marketing Manager I am responsible for daily operations and management in Suisse romande, including but not limited to: - Advise and contribute to developing the brand’s multichannel marketing activations- Leading offline and online projects from lead generation, branding campaigns, social medias, influencers, affiliate marketing, email strategy, sponsoring and activation on emerging technologies- Responsible for supporting 5 offices to deliver their local marketing strategy and the execution of a central integrated marketing strategy and communication plan- Leadership and development of marketing staffs including recruitment, performance reviews, and training plans- Marketing budget management Show less

Marketing Coordinator

• Sep 2014 - Mar 2017

- Create, developp and implement leads generations campaigns online and offline- Look for and coordinate professional fairs, schools visits, informative seminars and marketing actions- Develop relationships with appropriate partners, major private schools, universities, student bodies and parents associations- Represent EF and councel students to enroll with EF via phone, emails and social networks- Active networking inside and outside EF to look for business activities- Create Mailings and Newsletters- Alumni network and temporary staff management Show less

Réceptionniste

• Jun 2014 - Aug 2014

- Welcome, register and install guests - Up-selling - Respect of the Standards Fairmont - Customers’ enquiries - Coordinate payments and customers’ communications - Welcome, register and install guests - Up-selling - Respect of the Standards Fairmont - Customers’ enquiries - Coordinate payments and customers’ communications

Sales & Marketing Intern

• Jun 2013 - Oct 2013

- Promote and sell products and services - Organisation of hotels tours - Respond to customers with questions and concerns and ensure that all complaints are reviewed, investigated and follow-up action is initiated - Generate and analyze sales and other activities reports on a monthly basis - Analyze the market and manage the Excel Data Base - Manage the website, the OTAs and the social networks - Manage the booking engine and the PMS - Creation of brochures, flyers and emailing campaigns - Service improvement proposals - Respond to email, phone calls and other forms of correspondence - Help operations team when required Show less

Coordinateur activité

• Jun 2012 - Aug 2012

F&B Intern

• Dec 2010 - Apr 2011

- Welcoming the clients - Take orders - Cocktails preparation - Service catering at the Salon de l'Automobile de Genève for Audi - Welcoming the clients - Take orders - Cocktails preparation - Service catering at the Salon de l'Automobile de Genève for Audi