Emilie DESIRE

Responsable de la relation client at Stratégie informatique
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Contact Information
us****@****om
(386) 825-5501
Location
France, FR
Languages
  • French Native or bilingual proficiency
  • English Full professional proficiency
Skills

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Bio

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Credentials

  • Tourisme Digital
    Open Tourisme Lab
    Mar, 2023
    - Nov, 2024
  • Fondamentaux du marketing digital
    Google
    Apr, 2018
    - Nov, 2024
  • English Certificate Level six (C1)
    Language On Schools
    Feb, 2018
    - Nov, 2024

Experience

  • Stratégie Informatique
    • Guadeloupe
    • IT System Custom Software Development
    • 1 - 100 Employee
    • Responsable de la relation client
      • May 2019 - Present

      Editeur d'un logiciel de gestion commerciale, je suis en charge au sein de la société de : - Gestion du portefeuille parc et nouveau x clients - Elaboration des devis en fonction des demandes client (découverte, rédaction, mise en place des réunions de travail) - Présentation de l'offre jusqu'au closing - Suivi des projets signés jusqu'à la facturation - Élaboration des tableaux de bord commerciaux - Management du service support (suivi de la prise des tickets, répartition des demandes, suivi de la facturation, élaboration des plannings) - Réalisation de reporting support (suivi des tickets, performance des agents, rentabilité…) Show less

  • ES2I CARAIBES
    • Guadeloupe
    • Software Development
    • 1 - 100 Employee
    • Consultante et technicienne EBP
      • Sep 2018 - May 2019

      - Prise des demandes client sur la gestion commerciale, comptabilité, et paie sur le logiciel EBP. - Prise des demandes client sur la gestion commerciale, comptabilité, et paie sur le logiciel EBP.

  • Talentia Software
    • France
    • Software Development
    • 300 - 400 Employee
    • Pre sales Consultant
      • Oct 2014 - 2017

      - Expert on all aspects of Talentia CPM- Engage with clients to understand their requirements- Design and deploy the solution- Prepare and perform details product demonstrations for prospects and existing customers- Participating in conferences, shows and exhibitions - Technical support / train the support and consultants- Consulting

    • Consultant and trainer in Talentia CPM
      • Sep 2011 - Oct 2014

      Consultant :- Analyse the project with the client- Write the analysis document- Working closely with the client to configure the solution (structure, process, dashboard and reporting)- Validate the figures- Train the client in the software Trainer :- Responsible for the development of the training session- Create new training program for client (consolidation, product description)

    • Software Quality Assurance Consultant
      • Jul 2008 - Sep 2011

      - Worked closely with the development team to create new functionality documents- Track bug fixes- Second level of support

  • Wall Street English France
    • France
    • Professional Training and Coaching
    • 100 - 200 Employee
    • Sales Consultant
      • 2003 - 2006

      - Audit of needs in training to general public (B2C) - Prospect qualification - Developing leads - Organization of collective and customized programs - Weekly statistical reporting of results and business activities - Moderating sales meeting - Monthly turnover : 32 000 € - Audit of needs in training to general public (B2C) - Prospect qualification - Developing leads - Organization of collective and customized programs - Weekly statistical reporting of results and business activities - Moderating sales meeting - Monthly turnover : 32 000 €

Education

  • Université Paris Dauphine
    Maitrise sciences de gestion, Affaires / gestion, général
    2006 - 2008
  • Université Montesquieu Bordeaux 4
    Diplôme universitaire de technologie (DUT), Carrières Sociales - Développement touristique
    1998 - 2000

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