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Emilie Chelle

Risk Analyst at Zettle by PayPal
Intro Book
Emilie Chelle, a seasoned professional with 9 months of experience as Risk Analyst at Zettle by PayPal, brings expertise in fraud detection, risk management, and customer service, with a strong educational foundation in Corporate Fraud Investigation and a diploma in restaurant management.
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Location
Australia, AU
Languages
  • French Native or bilingual proficiency
  • English Native or bilingual proficiency
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Bio

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Credentials

  • Project Management Foundations: Risk
    LinkedIn
    Feb, 2020
    - Apr, 2026
  • CCSP Cert Prep: 6 Legal, Risk, and Compliance
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • CISM Cert Prep: 1 Information Security Governance
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • CISM Cert Prep: 2 Information Risk Management
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • CISM Cert Prep: The Basics
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • CISSP Cert Prep: 1 Security and Risk Management
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • Learning Secure Payments and PCI
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • Understanding Trade Secrets: A Deeper Dive
    LinkedIn
    Jan, 2020
    - Apr, 2026
  • Accounting Foundations: Bookkeeping
    LinkedIn
    Dec, 2019
    - Apr, 2026
  • Achieving GDPR Compliance with Microsoft Technologies
    LinkedIn
    Dec, 2019
    - Apr, 2026
  • Cloud Security Considerations for the Financial Services Industry
    LinkedIn
    Dec, 2019
    - Apr, 2026
  • Finance Foundations: Income Taxes
    LinkedIn
    Dec, 2019
    - Apr, 2026
  • Financial Record Keeping
    LinkedIn
    Dec, 2019
    - Apr, 2026
  • GDPR Compliance: Essential Training
    LinkedIn
    Nov, 2019
    - Apr, 2026
  • GDPR for Marketers
    LinkedIn
    Nov, 2019
    - Apr, 2026
  • Learning GDPR
    LinkedIn
    Nov, 2019
    - Apr, 2026
  • SharePoint: Compliance Management
    LinkedIn
    Nov, 2019
    - Apr, 2026
  • Accounting Foundations: Budgeting
    LinkedIn
    Oct, 2019
    - Apr, 2026
  • Finance and Accounting Tips
    LinkedIn
    Sep, 2019
    - Apr, 2026
  • Financial Accounting Part 2
    LinkedIn
    Sep, 2019
    - Apr, 2026
  • Microsoft Office 365: Administration
    LinkedIn
    Sep, 2019
    - Apr, 2026
  • MySQL Essential Training
    LinkedIn
    Sep, 2019
    - Apr, 2026
  • Office 365 for Administrators: Supporting Users Part 2
    LinkedIn
    Sep, 2019
    - Apr, 2026
  • Troubleshooting Network Connectivity
    LinkedIn
    Sep, 2019
    - Apr, 2026
  • Financial Accounting Part 1
    LinkedIn
    Aug, 2019
    - Apr, 2026
  • Help Yourself: Tech Tips Weekly
    LinkedIn
    Aug, 2019
    - Apr, 2026
  • Learning PC Maintenance and Performance
    LinkedIn
    Aug, 2019
    - Apr, 2026
  • MySQL Installation and Configuration
    LinkedIn
    Aug, 2019
    - Apr, 2026
  • Office 365: Troubleshoot Availability and Usage
    LinkedIn
    Aug, 2019
    - Apr, 2026
  • Learning Network Troubleshooting
    LinkedIn
    Jul, 2019
    - Apr, 2026
  • Learning Networking
    LinkedIn
    Jul, 2019
    - Apr, 2026
  • Learning Office 365
    LinkedIn
    Jul, 2019
    - Apr, 2026
  • Office 365 for Administrators: Supporting Users Part 1
    LinkedIn
    Jul, 2019
    - Apr, 2026
  • Troubleshooting Common PC Issues for Users
    LinkedIn
    Jul, 2019
    - Apr, 2026

Experience

  • Zettle by PayPal
    • Dublin, County Dublin, Ireland
    • Risk Analyst
      • Feb 2022 - Oct 2022
      • Dublin, County Dublin, Ireland

      -Monitoring real time transactions to detect fraud and credit risk on the Zettle platform-Review merchants accounts to determine the legitimacy of the account, account holders, associated risk such as chargebacks, as well as analysing the transactions history and fraud trends-Handling fraud and credit checks for Zettle merchants on an ongoing basis outside of the initial KYC flow-Involvement in project to create procedures and guidelines for future agents

  • PayPal
    • Dublin, County Dublin, Ireland
    • Seller Fraud Operations - Risk Specialist
      • Apr 2020 - Oct 2022
      • Dublin, County Dublin, Ireland

      -Evaluate risk such as ACH/Credit Card fraud, seller fraud and money laundering. Fraud prevention by analysing account activity and limiting high risk accounts.-Monitoring and reviewing high volumes of transactions in real time to identify
fraudulent activities at all levels from individual accounts to Global Business accounts.-Reviewing information provided by merchants, calling when necessary to verify the legitimacy of the information and documents.-Working appeals by applying a holistic review focusing on the identity, business model, intent and financial stability of the sellers to prevent any loss. -Identifying forgeries via document review, applying to internal resources to share knowledge and best practice.-Upskilled as a Collusion Specialist with the duty of managing high risk account who might be colluding with each other to exploit PayPal security system

  • Sage
    • Toronto, Canada Area
    • Technical Support Specialist
      • Oct 2018 - Mar 2020
      • Toronto, Canada Area

      -Identifying the root cause of the client’s software or system issues and use system analysis and testing techniques to solve low to moderately complex application or system issues-Escalating unresolved customer issues to the appropriate department with all pertinent information included-Assisting customers in gaining the most value from their products and services-Identifying additional opportunities for solutions to benefit the customer’s business needsProvide customer experience by addressing inquiries using a variety of channels (telephone, email, chat, social media, etc.)-Exceeding management expectations in reaching KPIs

  • Amazon
    • KYC Investigation Specialist
      • Feb 2017 - Jun 2018

      - Responsible for ensuring that the business is compliant on a timely basis with a focus on European Anti Money Laundering (AML) and Counter Terrorism Financing (CTF) and Know Your Customer (KYC)- Attention to detail to ensure all new seller details are uploaded to internal systems correctly- Review of business documentation to ensure all meeting requirements as set out by Luxembourg AML regulation- Responding to seller queries regarding the KYC process- Adhering to business Service Level Agreement and driving continuous process improvements- Maintaining a professional relationship with clients and stakeholders at all times- Carrying out full Customer Due Diligence and Anti-money laundering checks on all new sellers prior to account opening on the Amazon platform- Reviewing daily, weekly and monthly screening results of all Sanction and PEP alerts across all sellers on the platform. Sourcing required documentation to assist on dispelling alerts- Liaising with internal compliance teams to overcome any issues or potential fraud / high risk cases identified during the KYC process My position entailed :- Acting as point of contact for the french investigators in Cork, Prague and London- Personal involvement in project aiming at improving company service quality levels

  • Apple
    • County Cork, Ireland
    • Customer Relations Representative
      • Feb 2014 - Dec 2016
      • County Cork, Ireland

      - Resolving complex Apple customer service issues for both French and English - Customers, constantly achieved 98% of customer satisfaction over 2+ years- Ensuring resolution to customers satisfaction or escalating to appropriate channels for resolution- Being the first and last point of contact for customers - Providing support to other Apple Employees through mentoring and coaching sessions on numerous Apple guidelines and Policies- Using advanced communication skills and maintaining positive attitude through all interactions As part of this position, I have been involved in several projects: - Active participation to internal new projects to improve the customer experience and the business- Backing up manager during their holidays and out of office period

  • Curran's Restaurant
    • County Cork, Ireland
    • Waitress
      • Nov 2012 - Jan 2014
      • County Cork, Ireland

      -Taking customer orders- In charge of the restaurant opening - Handling cash and card transaction

  • Restaurant "Au Bougnat"
    • Paris,75004
    • Manager
      • 2011 - 2012
      • Paris,75004

      - Providing a positive experience to customers of various nationalities.- Liaising with kitchen staff to ensure orders processed in a timely fashion.- Maintaining strict health and safety standards in a very busy environment.- Accurately recording stock levels and ordering more as required.- Creating rosters for staff to ensure adequate coverage.Increased turn over by 20% by insuring a smooth and efficiency handling of customers

  • Brasserie "Le Vavin"
    • Paris, 75006
    • Assistant Manager
      • 2007 - 2011
      • Paris, 75006

      -Organizing seating plans for 50+ parties. 
-Handling complaints from dissatisfied customers-Negotiated with suppliers when ordering new stock. 
-Implemented new procedures to improve productivity such as the creation of cocktail of menu, the implementation of cocktail of the day. -Bar skills including cocktails.

  • Café de la Rotonde
    • Paris, 75006
    • Waitress
      • 2005 - 2007
      • Paris, 75006

  • Brasserie "Le Bourbon"
    • Paris,75007
    • Waitress
      • 2002 - 2005
      • Paris,75007

Education

  • 2022 - 2022
    City Colleges
    Professional Diploma in Corporate Fraud Investigation, Corporate Fraud
  • 2000 - 2002
    Lycée hôtelier Jean Quarré
    Diploma, 2-years French National Vocational Qualifications course in restaurant & catering

Suggested Services

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Industry Focus. “Financial Services”

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