Vice President, Digital Program Management & Data Analytics

• Oct 2022 - Present

ASEAN Digital Hub Lead

• Mar 2021 - Sep 2022

Head Of Customer Service Business Support & Sales Steering

• Jan 2020 - Dec 2020

GEA is one of the largest global technology suppliers for food processing• Led a 0.5 M€ digital transformation project in 10 months with 2 direct reports & 10 matrix project managers; empowered 700 users in 25 sites worldwide, migrated 45000 installed based siloed data to CRM, raised quality from 10 to 60% & sales efficiency by 10%• Steer service sales developing data analytics models applying design thinking and machine learning; 3 dashboards accessible to 1000 users in cloud visualization tool• Improve service profitability by implementing a pricing strategy; 12 optimization levers identified and under implementation in 7 legal entities worldwide Show less

Head Of Global Service Business Development Support

• Apr 2018 - Dec 2019

• Generated global profitable growth rolling-out capacity management concept; 35 Full Time Employee recruitments approved by the board; 6% global service growth in 2019• Engaged a team of 10 project managers facing regular management changes by providing vision, goals, coaching, team-building; annual targets overachieved at 150%• Implemented customer segmentation analytics leveraging clients database; identified 200 high potential clients in 9 pilot countries with additional sales potential of +66 M€ Show less

Head of Technical Services – Dairy Drying & Evaporation

• Jun 2015 - Mar 2018

• Established a new international team in an vast organizational change context, extended workforce from 3 to 10 sales technicians and senior project managers• Achieved P&L targets and continuous performance improvement implementing processes, tools, KPI’s, open price policy; direct sales raised from 22 k€ to +5,2 M€ in 2 years• Boosted sales efficiency through reinforced cross-entities collaboration; +800 requests solved yearly, +100 clients visited, 2 global seminars run; hit rate lifted from 30 to 40% Show less

Project Manager - Dairy Liquid Processing & Evaporation

• Apr 2013 - May 2015

• Supervised 11 international projects with a total turnover of +6 M€• Elevated projects profitability, increased average as built gross margin by 21% and maximized change orders adding 13% of project sales• Led integrated teams of 5 persons in a matrix organization including automation, purchasing, erection and commissioning departments as well as suppliers

Executive Assistant to the Managing Director of GEA Process Engineering France

• Feb 2010 - Mar 2013

• Defined new After-Sales & Service Business Unit strategy; received executive board approval for strategy deployement in Process Engineering segment• Coached and led 42 companies worldwide conducting quarterly business plan reviews with service managers or managing directors• Reinforced service awareness in GEA by arranging 9 international trainings; 100 participants trained across 26 companies• Piloted spread out of internal online customer sharing platform across 42 legal entities

Area Sales Engineer - Dairy Evaporation

• Nov 2008 - Jan 2010

• Delivered technical quotations for Dairy Evaporation Technology Centre; 132 quotations issued yearly for 30 GEA companies worldwide• Conducted evaporation process trainings; 2 internal trainings leveraging Indian and Chinese markets presence; 1 training for Nestlé experts enhancing collaboration• Improved IT tools and working processes; optimized time spent on quoting plants upgrades

Project Management Trainee (MSc program internship)

• Apr 2008 - Sep 2008

• Designed 3 large technical quotations and studies for Customers in North and Latin America • Contributed to one project execution; compounded technical specifications and engineering studies • Designed 3 large technical quotations and studies for Customers in North and Latin America • Contributed to one project execution; compounded technical specifications and engineering studies

Project Management Trainee (MSc program internship)

• Aug 2006 - Jul 2007

• Rolled out a new production lines configurator for Chinese market; facilitated the quotation process • Constructed maintenance procedures for complete lines for 2 Customers; regained customers statisfaction • Rolled out a new production lines configurator for Chinese market; facilitated the quotation process • Constructed maintenance procedures for complete lines for 2 Customers; regained customers statisfaction