Administrative Assistant of the Company

I had to perform administrative duties for executive management. My Responsibilities included screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; and customer relations with external and internal clients. This position required strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, outside clients and vendors; Sensitivity to confidential matters was a must. Show less

Assistant Manager and Administrastion Supervisor

• Mar 2015 - Present

I am the Assistant Manager in charge of the employees of the organization, which is made up of three different companies: Dorado Village, P.H. Paramount and Centennial Plaza. I have to work with some level of managerial or supervisory authority, but I still have to report to higher-level managers. The duties of an assistant manager may include direct supervision of staff, employee evaluation, initial disciplinary contact, and performing other managerial tasks when the manager is unavailable. As Assistant managers, I am greatly recognized for my efficiency, leadership and potential. Show less

Account Payable Coordinator Level 1

• Jun 2014 - Dec 2014

I had to: - Reconcile International payments - Provide internal and external customer updated account statements - Keys Activities to reconcile payments - Require additional information to external customer to keep records accurately I had to: - Reconcile International payments - Provide internal and external customer updated account statements - Keys Activities to reconcile payments - Require additional information to external customer to keep records accurately

Web Application Tester / Pricing Analyst

• Jan 2007 - May 2014

I started working at Copa Airlines Call Center as a Sales representative and reservation agent, at first, but then I was promoted to the Customer Service division for Elite passengers. For I became an expert on any related task on the business itself, I was then promoted as a tester because Copa Airlines decided that it was time to renew and launch a total new website based on the philosophy: “The best shop in town”. So I became an expert on testing website application, making sure that it delivered and worked as per the client’s requirements. According to my expertise on the business function, I contributed by providing specific details to developers and engineers on how some things were to be done. Previous positions: a. Elite Passenger Line, b. Baggage Line, c. Reservations , d. Special Service Line Then I was promoted to work as: a. Web Application Tester at Copa Airlines: Project Manager: Luzmila Miranda b. Helpdesk Shares and Web Chat representative: Manager: Rosemary de Caballero c. E-Commerce Operation Department (February 2011 – September 2011) d. Web Tester: Operation Manager: Ivette Herrera e. Pricing Analyst and Fare Distribution Agent (September 2011- May 2014): Manager Rodrigo Chavez Show less

Customer Service and Resolution Specialist

• 2013 - 2014

As a Customer Service Specialist at Punta Pacifica Realty, I was in charge of the following tasks: 1. Develop and implement initiatives to improve customer services. 2. Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers. 3. Evaluate and prioritize customer inquiries to better serve the customers. 4. Deliver prompt and professional solutions for customer inquires via phone, email, online chat etc. 5. Maintain history records and related problem documentations for future reference. 6. Maintain relationships with other internal departments as well as client base to improve business performance. 7. Conduct training to customers and internal staffs on company products and services. 8. Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc when needed. 9. Address customers in a professional and respectful manner. 10. Take ownership of customer issues in order to follow-up on outstanding requests and escalate issues when necessary. 11. Maintain the internal and external customer databases. 12. Analyze customer issues so as to develop tools and processes to increase customer satisfaction. 13. Maintain up-to-date knowledge on customer business areas. 14. Maintain broad knowledge about company’s products and services. Show less