Experience

Skillz Inc.

• United States
• Performing Arts

• Gameplay Agent

  • Feb 2021 - Present

  • Investigate, review, and action player reports related to cheating, fraud, and/or abuse on the mobile gaming platform • Monitor and report player trends and patterns concerning gameplay, payment processing, and prize fulfillment • Identify and evaluate instances of suspicious activity, including but not limited to bugs, hardware/software exploits, and/or any type of unintended behaviors • Collaborate with other teams such as Player Experience and Product Management to complete ad hoc projects, advise on best practices, and provide additional support as needed Show less



Machine Zone

• Policy Specialist

  • Aug 2019 - May 2020

  • Review and respond to escalated player support requests across multiple mobile gaming apps, including arbitration filings, data access submissions, BBB claims and TOS violations • Process data and account deletion requests in compliance with GDPR and CCPA guidelines • Consult with the Production teams regarding player support trends and high-priority issues • Liaise with the Legal department to provide additional support when necessary • Review and respond to escalated player support requests across multiple mobile gaming apps, including arbitration filings, data access submissions, BBB claims and TOS violations • Process data and account deletion requests in compliance with GDPR and CCPA guidelines • Consult with the Production teams regarding player support trends and high-priority issues • Liaise with the Legal department to provide additional support when necessary



Tesla

• Denmark
• Technology, Information and Internet
• 1 - 100 Employee

• Sr. Document Processing Specialist

  • Jun 2015 - Jan 2019

  • Generate, send, and submit all documentation pertaining to residential solar panel installation applications • Review and verify projects follow all city, state, and HOA regulations with regards to system sizing, energy usage, and overall design • Liaise with utility representatives across the U.S. to maintain rapport across all business channels of energy sales • Provide additional delivery support of motor vehicles to the automotive department based on business needs • Generate, send, and submit all documentation pertaining to residential solar panel installation applications • Review and verify projects follow all city, state, and HOA regulations with regards to system sizing, energy usage, and overall design • Liaise with utility representatives across the U.S. to maintain rapport across all business channels of energy sales • Provide additional delivery support of motor vehicles to the automotive department based on business needs



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Fraud Detection Representative

  • Mar 2015 - Jun 2015

  • Review and approve client credit applications according to FCRA regulations • Prevent loss of profit by monitoring and reporting card member activity • Protect customer and company assets by consulting with management in regards to fraud trends and patterns • Review and approve client credit applications according to FCRA regulations • Prevent loss of profit by monitoring and reporting card member activity • Protect customer and company assets by consulting with management in regards to fraud trends and patterns



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Social Media Specialist

  • Jul 2011 - Mar 2015

  • Authored engaging social content that fits the general tone for each social network • Increased brand visibility by constructing social content to capitalize a competitive advantage • Participated and facilitated special projects, such as training or processes for new tools and reported back to management • Improved metrics of social media through data analysis • Authored engaging social content that fits the general tone for each social network • Increased brand visibility by constructing social content to capitalize a competitive advantage • Participated and facilitated special projects, such as training or processes for new tools and reported back to management • Improved metrics of social media through data analysis