Technical Support Specialist

• May 2021 - Present

Technical Support Specialist

• Sep 2020 - Apr 2021

Information Technology Intern

• Jun 2020 - Sep 2020

Medical Biller II

• Mar 2014 - Jan 2016

Filed insurance claims after for multiple hospitals while maintaining the highest productivity on the team. Pinpointed and corrected errors and promptly refiled rejected claims. Contacted insurance companies for claims status while serving as an advocate for the patient in question. Managed collections claims for unpaid bills against estates of debtors. Posted and adjusted payments from insurance companies. Filed insurance claims after for multiple hospitals while maintaining the highest productivity on the team. Pinpointed and corrected errors and promptly refiled rejected claims. Contacted insurance companies for claims status while serving as an advocate for the patient in question. Managed collections claims for unpaid bills against estates of debtors. Posted and adjusted payments from insurance companies.

Teller III

• May 2013 - Mar 2014

Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. Rapidly and efficiently prepared customer and ATM cash and change orders. Promoted products or services to each customer to consistently achieve sales targets. Organized and removed online banking files no longer in use. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. Rapidly and efficiently prepared customer and ATM cash and change orders. Promoted products or services to each customer to consistently achieve sales targets. Organized and removed online banking files no longer in use. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Personal Banker

• Aug 2009 - Nov 2012

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services. Built client rapport to ensure consistent satisfaction and loyalty. Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs. Created relationships with Wells Fargo partners such as home mortgage representatives, financial advisers, and insurance companies to increase sales opportunities. Show less