Emilia Kowalczyk
Enterprise Customer Success Specialist at ZnanyLekarz Sp. z o.o.- Claim this Profile
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English Full professional proficiency
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Spanish Limited working proficiency
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Polish Native or bilingual proficiency
Topline Score
Bio
Alicja Lorek
Emilia is a quick learner and a very motivated individual. Shortly after joining our team she already started to mentor other colleagues. Not only does she have exceptionally brilliant customer service skills, she also impacted Teams bonding and social engagement by organising Szlachetna Paczka. I am confident that Emilia will be successful in her professional carrier, wish her all the best and fully reccommend to employers.
LinkedIn User
As I was working with Emilia as her Section Manager in CWT, I would like to recommend her as an employee. Emilia has very strong written and verbal communication skills which helps her to provide excellent customer service. She deals with complaints with a calm demeanor. She is a proven team player, she is helpful and positive towards others. I could always count on her reliability, willingness and passion. She always shows a "can do" attitude.
Alicja Lorek
Emilia is a quick learner and a very motivated individual. Shortly after joining our team she already started to mentor other colleagues. Not only does she have exceptionally brilliant customer service skills, she also impacted Teams bonding and social engagement by organising Szlachetna Paczka. I am confident that Emilia will be successful in her professional carrier, wish her all the best and fully reccommend to employers.
LinkedIn User
As I was working with Emilia as her Section Manager in CWT, I would like to recommend her as an employee. Emilia has very strong written and verbal communication skills which helps her to provide excellent customer service. She deals with complaints with a calm demeanor. She is a proven team player, she is helpful and positive towards others. I could always count on her reliability, willingness and passion. She always shows a "can do" attitude.
Alicja Lorek
Emilia is a quick learner and a very motivated individual. Shortly after joining our team she already started to mentor other colleagues. Not only does she have exceptionally brilliant customer service skills, she also impacted Teams bonding and social engagement by organising Szlachetna Paczka. I am confident that Emilia will be successful in her professional carrier, wish her all the best and fully reccommend to employers.
LinkedIn User
As I was working with Emilia as her Section Manager in CWT, I would like to recommend her as an employee. Emilia has very strong written and verbal communication skills which helps her to provide excellent customer service. She deals with complaints with a calm demeanor. She is a proven team player, she is helpful and positive towards others. I could always count on her reliability, willingness and passion. She always shows a "can do" attitude.
Alicja Lorek
Emilia is a quick learner and a very motivated individual. Shortly after joining our team she already started to mentor other colleagues. Not only does she have exceptionally brilliant customer service skills, she also impacted Teams bonding and social engagement by organising Szlachetna Paczka. I am confident that Emilia will be successful in her professional carrier, wish her all the best and fully reccommend to employers.
LinkedIn User
As I was working with Emilia as her Section Manager in CWT, I would like to recommend her as an employee. Emilia has very strong written and verbal communication skills which helps her to provide excellent customer service. She deals with complaints with a calm demeanor. She is a proven team player, she is helpful and positive towards others. I could always count on her reliability, willingness and passion. She always shows a "can do" attitude.
Experience
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Enterprise Customer Success Specialist
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Apr 2021 - Present
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CWT
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Morocco
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Technology, Information and Internet
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Business Travel Counselor
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Jul 2019 - Mar 2021
- Dealing with international business clients on a daily basis via e-mails and calls, - Booking flights, hotels and ground transport, - Modifying travel arrangements, - Operating the Sabre reservation system, - Coordinating the employee relocation process, - Active cooperation with airlines, - Handling customer inquiries and complaints. - Dealing with international business clients on a daily basis via e-mails and calls, - Booking flights, hotels and ground transport, - Modifying travel arrangements, - Operating the Sabre reservation system, - Coordinating the employee relocation process, - Active cooperation with airlines, - Handling customer inquiries and complaints.
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Costa Coffee
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United Kingdom
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Retail
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700 & Above Employee
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Barista
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Feb 2017 - Jan 2019
- Service invoicing, -Preparing beverages and providing the best customer service, - Maintaining friendly relationships with customers and co-workers, - Effectively handling with customer complaints and special requests. - Service invoicing, -Preparing beverages and providing the best customer service, - Maintaining friendly relationships with customers and co-workers, - Effectively handling with customer complaints and special requests.
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Waitress
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Jul 2018 - Oct 2018
- Serving orders, - Actively preparing large events and bookings, - Maintaining positive relationships with guests. - Serving orders, - Actively preparing large events and bookings, - Maintaining positive relationships with guests.
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Carhampton
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United Kingdom
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Financial Services
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Assistant Hotel Manager
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Jul 2017 - Oct 2017
- Creating reservations made via email, telephone and other booking tools, - Taking care of a positive image of the hotel, - Resolving guest issues, - Taking responsibility for team performance, - Providing support to the team and resolving any conflicts. - Creating reservations made via email, telephone and other booking tools, - Taking care of a positive image of the hotel, - Resolving guest issues, - Taking responsibility for team performance, - Providing support to the team and resolving any conflicts.
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Education
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2018 - 2020
Wyższa Szkoła Turystyki i Języków Obcych w Warszawie
Master's degree, Tourism and Recreation -
2015 - 2018
Społeczna Akademia Nauk
Bachelor's degree, English philology -
Universidad de Granada
Master's degree, Tourism
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