Emili Tran
Intramurals Programs Assistant | Esports Coordinator at University of Ottawa- Claim this Profile
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English Native or bilingual proficiency
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Lao Native or bilingual proficiency
Topline Score
Bio
Credentials
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Smart Serve
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Experience
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Intramurals Programs Assistant | Esports Coordinator
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Jun 2020 - Present
• Took leading role in developing a portfolio for new virtual programming and events to service all students at the University of Ottawa• Managed and coordinated over 15 successful virtual Esports tournaments• Liaised with participants as the first point of contact to resolve all inquiries, concerns, and conflicts• Developed positive relationships with participants to encourage further participation in future events• Collaborated with other groups and organizations to diversify… • Took leading role in developing a portfolio for new virtual programming and events to service all students at the University of Ottawa• Managed and coordinated over 15 successful virtual Esports tournaments• Liaised with participants as the first point of contact to resolve all inquiries, concerns, and conflicts• Developed positive relationships with participants to encourage further participation in future events• Collaborated with other groups and organizations to diversify our participant base Show more Show less
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Marketing and Communications Assistant
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Sep 2018 - Jan 2021
• Managed and created high qualify content for social media to attract interest in the organization• Collaborated with senior staff members on marketing strategies, as well as the importance of communications to widen our client base • Managed and constructed new content for the restructure of the organizational website• Took a leading role in planning and writing the monthly newsletter • Formed and rolled out the corporate sponsorship package to select national team sponsors… • Managed and created high qualify content for social media to attract interest in the organization• Collaborated with senior staff members on marketing strategies, as well as the importance of communications to widen our client base • Managed and constructed new content for the restructure of the organizational website• Took a leading role in planning and writing the monthly newsletter • Formed and rolled out the corporate sponsorship package to select national team sponsors • Developed branding guidelines for all outgoing communications and graphics• Created and rolled out the “Archery Day in Canada” event to introduce communities around the country to the sport Show more Show less
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Team Lead/ Buffet Attendant
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Apr 2017 - Jun 2019
• Responsible for quality control on products being delivered to clients• Ensured timely service for clients, and followed up regularly to ensure satisfaction • Supervised team member in the day-to-day operations of Otto’s Club • Accountable for being a product knowledge expert on the menu as well as able to answer all other general inquiries • Responsible for resolving all client complaints in a timely and professional manner • Coordinated the preparation of suites, chef’s… • Responsible for quality control on products being delivered to clients• Ensured timely service for clients, and followed up regularly to ensure satisfaction • Supervised team member in the day-to-day operations of Otto’s Club • Accountable for being a product knowledge expert on the menu as well as able to answer all other general inquiries • Responsible for resolving all client complaints in a timely and professional manner • Coordinated the preparation of suites, chef’s tables, and area for game days Show more Show less
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Server
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Aug 2015 - Jan 2016
• Followed up with clients in a timely manner to ensure meal satisfaction • Point of contact for clients needing assistance with making a menu selection • Performed regular cleaning duties to ensure restaurant exceed standards of clients
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Usher
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Jul 2014 - Mar 2015
- Completed financial transactions with guests- Vended theatre food to customers- Ensuring that guests are satisfied with their experience- Cleaning theatre rooms after us- Validated entrance tickets
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Education
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University of Ottawa
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University of Ottawa
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Thornhill Secondary School
Community
