European Sales Executive

• Nov 2021 - Present

o Developing Sales in designated territoryo Identifying new sales leads in the Sport, Health, Food, Drinks and Pet industryo Presenting CCL’s products and services to new and existing customerso Maintaining strong relationships with existing customerso Manage your day to day activities ensuring you are working in a safe and healthy environment at all times.o Maintain a close understanding of relevant Health & Safety at Work legislation relevant to your area. Specific responsibilities are outlined in the Health and Safety Policy.o Identify potential clients, and the decision makers within the client organisation. o Research and build relationships with new clients. o Contacting potential clients via email or phone to establish rapport and set up meetingso Planning and overseeing new marketing initiatives (trade shows, accreditations, advertising, country trade association…)o Attending conferences, meetings and industry eventso Preparing PowerPoint presentations and sales displayso Taking part of the monthly NPD meeting with innovating ideaso Contacting clients to inform them about new product developments o Developing quotes and proposalso Closing saleso Negotiating and re-negotiating by phone, email, and in persono Producing weekly activity reporto Producing monthly logo board (targets and performance)o Updating customer file after each visito Upkeep of Customer Relationship Management (CRM) system.o Overseeing Coordinators’ work in their area.

European Sales Team Leader

• Dec 2020 - Present

Key tasks o Supporting in the recruitment process for Sales Coordinators. o Organising departmental inductions and on the job training for new starters.o Working with Account Managers to set KPI’s for Coordinators.o Conducting return to work meetings with Coordinators who have had absences.o Coordinating and approving holidays, social leave and emergency medical leave requests for Coordinators.o Ensuring adequate cover is in place for holidays/sickness etc.o Organise and lead a monthly Coordinator team meeting and feed back to the Head of Categories where necessary.o Assisting on probation and performance reviews.o Organising monthly 1:1 meetings with Coordinators. o Escalate matters to the Head of Category regarding:o Performance concernso Matters of sensitivity o Salary discussionso Key recruitment decisionso Movement of coordinators within the team

Sales Assistant

• Feb 2017 - Present

EU Sales Coordinator

• Feb 2017 - Present

As part of the sales team my responsibilities are as follow: • Supporting the Sales Executives/Account Managers with administrative tasks • Liaising with customers • Processing of orders • Organising stock allocations for customer sales • Highlighting overdue customer sales • Liaising with internal teams for dispatch, procurement and quality queries • Planning and scheduling of sales • Supporting in key meetings – set up and note taking • Answering the phone As part of the sales team my responsibilities are as follow: • Supporting the Sales Executives/Account Managers with administrative tasks • Liaising with customers • Processing of orders • Organising stock allocations for customer sales • Highlighting overdue customer sales • Liaising with internal teams for dispatch, procurement and quality queries • Planning and scheduling of sales • Supporting in key meetings – set up and note taking • Answering the phone

Deputy Account Manager

• Jun 2015 - Jan 2016

As part of the sales team my responsibilities are as follow: • Meet profit targets on the sale of internet/intranet software and services. • Maintain and grow the key accounts that I’ve been covering by being proactive and giving excellent account management. • Take responsibility for self-development in both product knowledge and job competencies. • Structured sales approach i.e. mining information for the right contacts, building report with key people, cross-selling multiple products to an opportunity, building confidence and trust within the customer base. • Strong desire to give excellent customer service i.e. resolving enquiries fully, swiftly and pleasantly. • Keeping customer information and contacts accurate and up to date on all systems. • Maintaining accurate forecasts by extracting information from the system. • Understand customer requirements and work within time set and guidelines.

Account Coordinator UK

• Feb 2011 - Mar 2015

Responsibilities include but are not limited to:• Support the account managers in the organization of their accountsMain point of contact for hoteliers when Account Managers are out of the officeAssist with the settlement of complaints of hotels and customers in conjunction with the account manager and customer services team.Managing the expectations of account managers, per-tempt issues and assist them in solving any problems.• Support to the SAM:Running reports on the daily basic to keep up today of any open closed hotels in the UK.Prepare and deliver audit reports to account managers to assist with their visits to hotels.• Co-ordination of accounts including:Running the statistic report for the UK team.The coordination and production of new hotel websitesTraining of new hotels using our extra net, rates & availability system Assist with acquisition of new hotels; preparation of mailingsMonitor hotel websites for rates, availability, specials, promotions, and local competition Proactively reach out to hotels to maintain a good relationship in order to secure up to date information, compliance with the agreement in place (rates/availability/parity issues) and continuity of service.Check statistics in the control room and take the initiative to follow up if action is necessary• Coordinator scheduling:Scheduling the coordinator's team to different shift throughout the week.• Support the business as a whole by:Coaching/mentoring new starters coming into the coordinator team. Train existing customer services colleagues on website functionality to enable contentiousness business after office hours (of the coordinator team).

Customer Services Representative

• Feb 2010 - Feb 2011

Acting as the main pint of contact to internal and external guest (guests, hotels), ensuring queries are dealt in a timely manner and professionally as well as meeting the quarterly targets for both quality and performance. One of the customer care executive duties is answering incoming queries from hotels and customer, new reservations, complaints queries invoicing) in a professional manner. Provide guidance to the hotels, ensuring the proper procedure and system has been followed.

Administrator

• Sep 2008 - Jan 2010

My responsibility was to create report and invoices free of mistake to enable the company to receive payment for Portable Appliance Testing carried out. Develop and implement new systems and procedures, improve working practices to enhance organizational performance and efficiency. Looking after Clients profiles and making sure the entire reports are accurate and compliance with the company guidelines. Assisting credit control team to complete invoicing and achieve targets at the end of each month. Some other duties were supporting the staff and managers with bulk administrative tasks, such as typing, corrections, letters etc.

Export Coordinator

• Aug 2006 - Sep 2008

My responsibilities include the prompt processing and progression of export order to ensure customers/business partner’s requirements are met. My role involves managing the relationship with key accounts through regular and proactive communication via e-mail, telephone, or traveling. Furthermore, ensuring that all issues and queries are dealt with effectively and accurately as well as promoting the company products. Liaising with our production, packing and account department as well as freight forwarder and Chamber of Commerce to make sure we exceed our business partner’s expectations. Making sure the Dangerous Goods notes, invoices, delivery notes, packing lists, certificates or origin, bill of lading are accurate and on time for clearance. Assisting other departments when needed to complete deadline for shipments and customer demands.

Customer Services Representative

• Apr 2004 - Aug 2006

Investigate and resolve customer inquiries. Representing the department, demonstrating skills to internal and external visitors, assisting with public exhibitions or conferences. Liaising with customs for the export of goods (books) to different countries around the world. My role consists of acknowledging receipt of customer orders process in consultation with customers to ensure specific requirement are met and follow through with other distribution department to ensure prompt supply. Dealing with customs and export for different regents – Latin America, Asia, Iberia and Inter Branch Trade Export. Cross training withing the department and assisting team leaders with any other different duties throughout the department.

Worldwide Sales Consultant

• Nov 2003 - Apr 2004

Consistently achieved all monthly targets for selling all type of holidays including package deals, cruises, ski, city breaks, flights and tailor made holidays. Combining my skills of communication, I converted inquiries into firm bookings for a comprehensive range of exclusive holidays. I have the capability of dealing with associated administration requirements and foreign exchange procedures. Consistently achieved all monthly targets for selling all type of holidays including package deals, cruises, ski, city breaks, flights and tailor made holidays. Combining my skills of communication, I converted inquiries into firm bookings for a comprehensive range of exclusive holidays. I have the capability of dealing with associated administration requirements and foreign exchange procedures.

First Purser

• Feb 1990 - Sep 2003

First Purser - present the front office of 16 personnel. As Office Manager, I was responsible for the supervision for the overall customer services provided throughout the ship and information desk, incorporating the resolution of proper training Additional responsibilities: Incident reports, requisitions, guest relations, non-US citizen check-in, Pursers training projects, schedule, SMS management training, shore excursions, internal guest relations, vacation guarantee, sail into the future (booking cruises onboard), change of itinerary and sensitive guest relation matters.