Experience

TalentNet
• Canada
• Software Development
• 1 - 100 Employee
• Senior Implementation Consultant

  • Jan 2023 - Present


Manulife

• Canada
• Insurance
• 700 & Above Employee

• Project Lead - Contingent Workforce Management Program

  • May 2022 - Dec 2022

• Operations Lead - Contingent Workforce Program

  • Jun 2019 - Apr 2022



RBC

• France
• Design Services
• 1 - 100 Employee

• Service Delivery Management Analyst

  • Jan 2018 - Jun 2019

  •Manage new and existing supplier relationships within the Wealth Management Technology & Solutions line of business•Maintain supplier profile and performance details in supplier database•Oversee end to end processing of large and complex supplier contracts •Upload executed supplier contracts in Emptoris •Ensure contract service level agreements are adhered to by supplier partners•First point of escalation for supplier contract and invoicing issues•Design and execute Request for Proposal (RFP) strategy for large Application Development & Maintenance portfolio •Lead supplier requirement gathering sessions for proposed projects •Provide guidance to Engagement Owners on completion of Supplier Risk Management Assessments (SRMA)•Facilitate supplier database and risk management training sessions •Create and analyze reports on supplier resources, expiring contracts and contract budgets•Support Director in designing supplier engagement strategy Show less

• Manager, CWM Professional Services

  • May 2016 - Jan 2018

  • Manage Professional Services (PS) team, ensuring operational timelines are met • Track and report monthly team and program metrics• Developing an operational dashboard to identify and close process gaps• Oversee end to end Statement of Work (SOW) processing • Complete internal team audits to ensure budgetary approvals are within RBC compliance standards• First escalation point for contract processing, reporting and financial issues• Lead internal CWM PS team design thinking sessions• Assist the Senior Manager, CWM PS with analysis and investigations for strategic projects• Support CWM Supply Base team with expansion of CWM PS program • Provide CWM program overview and train new business and vendor stakeholders • Chair monthly vendor meetings to discuss performance and areas of improvement• Played a key role during insourcing of the CWM program from a third party vendor• Automated monthly invoice set up using Robotic Process Automation (RPA) Show less



Allegis Global Solutions

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Professional Services Specialist

  • Sep 2012 - Apr 2016

  •Part of Managed Service Provider (MSP) team for a large global financial institution •Support client managers during all stages of the Statement of Work (SOW) process including; contract review, coordination of vendor and procurement negotiations and contract creation in the Vendor Management System (Beeline) •Confirm all staffing vendor and client SOW budgetary approvals are in place prior to contractor onboarding •Enter new contractor profiles and details of assignment in Beeline •Responsible for back-end transaction items such as, mass assignment modifications and compiling reports from Beeline using customer defined fields etc. •Assure SOWs and contractors align with client procurement policies, guidelines and processes •Monitor data integrity •Coordinate with Beeline IT technology partners to resolve errors and assist in identifying areas for improvement and enhancements •Facilitate weekly client manager and vendor meetings •Provide system training and support for client hiring managers, staffing vendors and contract personnel Show less



Empathica

• Business Consulting and Services
• 1 - 100 Employee

• HR Intern

  • May 2012 - Sep 2012

  •Employment legislation research •Interview coordination •Vacation tracking •Exploring options for a voluntary 401K plan •Update Occupational health and safety information •Provide general HR administrative support to the HR Manager, Coordinator and Corporate Recruiter •Employment legislation research •Interview coordination •Vacation tracking •Exploring options for a voluntary 401K plan •Update Occupational health and safety information •Provide general HR administrative support to the HR Manager, Coordinator and Corporate Recruiter



Bramalea Medical Group

• Canada
• Medical Practices

• HR Administrative Assistant

  • May 2011 - Sep 2012

  •Consult with Physicians and Administrative staff to refine hiring goals and objectives •Manage full cycle recruitment process •Answer multi-line switchboard •File and organize confidential medical documents •Schedule patient appointments via AbelMed •Assist in the completion of MTO/WSIB documents •Prepare medical examination rooms •Resolve all patient concerns •Consult with Physicians and Administrative staff to refine hiring goals and objectives •Manage full cycle recruitment process •Answer multi-line switchboard •File and organize confidential medical documents •Schedule patient appointments via AbelMed •Assist in the completion of MTO/WSIB documents •Prepare medical examination rooms •Resolve all patient concerns



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Sep 2007 - Apr 2011

  •Maintain the customer service and checkout area for prompt and accurate processing of the customer's order •Merchandise and maintain designated areas •Ensure loss prevention systems and procedures are performed according to guidelines •Maintain the customer service and checkout area for prompt and accurate processing of the customer's order •Merchandise and maintain designated areas •Ensure loss prevention systems and procedures are performed according to guidelines



Dr. Sarai's Medical Office

• Administrative Assistant

  • Jun 2010 - Aug 2010

  •Answer multi-line switchboard •File and organize documents •Schedule patient appointments •Resolve all patient concerns •Answer multi-line switchboard •File and organize documents •Schedule patient appointments •Resolve all patient concerns



TCH LLP

• United Kingdom

• Administrative Assistant

  • Apr 2008 - Aug 2008

  •Answer multi-line switchboard •File and organize documents •Greet clients and assist staff with tax preparation •Answer multi-line switchboard •File and organize documents •Greet clients and assist staff with tax preparation