Experience

Transylvania County

• Government Relations
• 1 - 100 Employee

• Telecommunications Officer

  • Jul 2021 - Present



Mission Health

• United States
• Hospitals and Health Care
• 400 - 500 Employee

• Care Access Coordina

  • Oct 2019 - Jul 2021



MedWatch, LLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Customer Service Manager and Trainer

  • Jan 2018 - Oct 2019

  I manage a team of 16 agents, monitor their KPI's, perform coachings, evaluations, and issue written warnings as needed. I also interview potential new hires, if needed I terminate employees and complete all required HR paperwork for any type of action that I take. I am responsible for approving payroll, time off requests, managing schedules so that we have enough staff on hand to handle calls, and training new hires. During our 4 week training course, I start from the ground up and help the agents build their confidence. I teach them everything that they need to know to be a successful call center agent on my team and at the end of the training we spend 1-2 weeks in call take training.



U-Haul

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Mar 2017 - Jan 2018