Experience

Lenox Hotel, Back Bay

• Hospitality
• 1 - 100 Employee

• Concierge

  • Sep 2022 - Present

  Network with local businesses and hospitality industry leaders to seek out potential experiences for hotel guests. Plan and book services for guests including black cars, local tours, and restaurant reservations. Organize all incoming and outgoing packages as well as deliveries for in house and upcoming hotel guests.

• Banquets & Sales Associate

  • Apr 2022 - Oct 2022

  Oversaw hotel weddings by fulfilling Banquet Event Orders and managing day of operations including setup and breakdown. Conducted team meetings for 10+ banquet staff members; setting expectations and delegating tasks prior to events. Ran expo for banquet dinners of up to 150 guests, ensuring orders are accurate and delivered in a timely manner.

• Guest Service Agent

  • Aug 2021 - Oct 2022

  As a guest service agent, I managed up to 200+ guest stays and needs simultaneously from check in to check out using Opera and ALICE Software. Here, I got to transform guest experience from “Good to Great” through actions such as anticipating needs and name recognition and fix issues as they arose such as balancing house count or having to switch a guest’s room amidst 100% occupancy.



Rafanelli Events

• United States
• Events Services
• 1 - 100 Employee

• Production Assistant

  • Jun 2022 - Present

  Participate in inventory set up and tear down for private events of up to 5,000+ attendees. Monitor day of timeline and ensure minute by minute itinerary is followed as well as adjusted as delays/adjustments arise. Communicate needs as well as expectations with event vendors to ensure delegated tasks are completed in a timely manner. Participate in inventory set up and tear down for private events of up to 5,000+ attendees. Monitor day of timeline and ensure minute by minute itinerary is followed as well as adjusted as delays/adjustments arise. Communicate needs as well as expectations with event vendors to ensure delegated tasks are completed in a timely manner.



Kappa Delta Sorority

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Eta Phi Vice President

  • Nov 2021 - Dec 2022

  Oversaw chapter administration of attendance, excuses, and minutes, as well as communication between chapter and national representatives. Ensured all members were on behavioral, academic, and attendance good standing. Planned and executed interviews and election process for 20+ chapter leadership opportunities.

• Eta Phi Vice President of Membership Education

  • Nov 2020 - Dec 2021

  Under the position of VPME I supervised 40 new members for three months, both guiding and educating them on 200+ hundred years of chapter history. I also single handedly created program adaptable for virtual learning, never compromising social aspect of new member period.



Briar Restaurant Group

• Boston, Massachusetts, United States

• City Table & Solas Irish Pub Host

  • Apr 2021 - Sep 2021

  While employed as a host, I prepared detailed seating assignments for 200+ guests and practiced conflict resolution as reservations unexpectedly adjusted. With this, I served as first contact point for incoming guests, being both welcoming and friendly as patrons arrive. I also strengthened relationships with regular and new guests by being conversational and using guests’ names often. While employed as a host, I prepared detailed seating assignments for 200+ guests and practiced conflict resolution as reservations unexpectedly adjusted. With this, I served as first contact point for incoming guests, being both welcoming and friendly as patrons arrive. I also strengthened relationships with regular and new guests by being conversational and using guests’ names often.



Dean of Students Boston University

• Boston, Massachusetts, United States

• Programs and Operations Assistant

  • Aug 2019 - Sep 2021

  I worked closely with senior staff, answering phone calls and emails to ensure satisfaction and safety of BU population. This has taught me to deescalate hostile situations regarding University decisions through conversation, empathy, and follow-up. As a representative of this prestigious office I vouched for its decisions on a campus level and worked to enact those decisions. I worked closely with senior staff, answering phone calls and emails to ensure satisfaction and safety of BU population. This has taught me to deescalate hostile situations regarding University decisions through conversation, empathy, and follow-up. As a representative of this prestigious office I vouched for its decisions on a campus level and worked to enact those decisions.



Boston University

• United States
• Higher Education
• 700 & Above Employee

• Orientation Student Facilitator

  • Mar 2020 - Jan 2021

  As the sole facilitator for the School of Hospitality Administration I facilitated the acculturation and transition of incoming students into the Boston University community by fostering a welcoming environment and providing knowledge about University resources. I also assist faculty and staff advisors in explaining specific program curriculum and providing individualized help with course selection. Beyond Orientation I maintain contact with my students and continue to act as a mentor. As the sole facilitator for the School of Hospitality Administration I facilitated the acculturation and transition of incoming students into the Boston University community by fostering a welcoming environment and providing knowledge about University resources. I also assist faculty and staff advisors in explaining specific program curriculum and providing individualized help with course selection. Beyond Orientation I maintain contact with my students and continue to act as a mentor.



KVS Designs

• York, Pennsylvania Area

• Personal Assistant

  • Sep 2018 - Jun 2019

  Throughout my time at KVS Designs I learned the basics of event planning, gathered knowledge on running a business, and improved my communication skills. What I executed most was planning, running, and tearing down an event from beginning to end. I also answered phone calls, opened mail, and interacted with customers daily. Throughout my time at KVS Designs I learned the basics of event planning, gathered knowledge on running a business, and improved my communication skills. What I executed most was planning, running, and tearing down an event from beginning to end. I also answered phone calls, opened mail, and interacted with customers daily.