Experience

Antero Resources

• United States
• Oil and Gas
• 200 - 300 Employee

• Owner Relations Specialist

  • Jun 2022 - Present

  Denver, Colorado, United States - First point of contact for royalty inquiries - Responsible for efficient resolution of inquiries - Maintained detailed narratives in inquiry records of owner interaction with company - Cross-referenced databases, spreadsheets, title opinions, court records, lease contracts, and legal documents for calculating royalty interests and identifying ownership discrepancies - Communicated & coordinated with multiple teams and departments to satisfy owner needs and expectations -… Show more - First point of contact for royalty inquiries - Responsible for efficient resolution of inquiries - Maintained detailed narratives in inquiry records of owner interaction with company - Cross-referenced databases, spreadsheets, title opinions, court records, lease contracts, and legal documents for calculating royalty interests and identifying ownership discrepancies - Communicated & coordinated with multiple teams and departments to satisfy owner needs and expectations - Co-planned restructuring of ticketing pipeline to resolve bottleneck issues and reduced time-to-first-contact from 7-10 business days to within 2 business days Show less



Antero Resources

• United States
• Oil and Gas
• 200 - 300 Employee

• Owner Relations Associate

  • Dec 2021 - Mar 2022

  Denver, Colorado, United States ∙ Manage Owner Relations voicemails and emails by logging information and returning calls and emails in a professional manner with confidentiality ∙ Research and interpret account and payment information, including 1099 forms, to best answer mineral owners questions ∙ Communicate with mineral owners in a respectful and professional manner regarding their inquiries about gross royalty and owner deductions on their 1099 forms



Antero Resources

• United States
• Oil and Gas
• 200 - 300 Employee

• Owner Relations Supervisor

  • Mar 2021 - Aug 2021

  Denver Metropolitan Area Supervise and oversee the daily activities of the representatives to provide front-end service and respond to a large volume of customer calls and inquiries from landowners. Lead the team and provide continuous feedback and guidance to maintain quality in service and improve responsiveness. Responsible for providing expertise and customer service support to the team, various departments, and landowners. Responsible for efficient resolution and all direct communication with royalty owners… Show more Supervise and oversee the daily activities of the representatives to provide front-end service and respond to a large volume of customer calls and inquiries from landowners. Lead the team and provide continuous feedback and guidance to maintain quality in service and improve responsiveness. Responsible for providing expertise and customer service support to the team, various departments, and landowners. Responsible for efficient resolution and all direct communication with royalty owners. Maintained detailed records in inquiry tickets to maintain clear narratives for follow-up inquiries.

• Owner Relations Specialist

  • Feb 2019 - Mar 2021

  ∙ Provide support for Division Order Associates and Analysts by assisting with administrative tasks and projects ∙ Manage Owner Relations voicemails and emails by logging information and returning calls and emails in a professional manner with confidentiality ∙ Research and interpret account and payment information, including 1099 forms, to best answer mineral owners questions ∙ Communicate with mineral owners in a respectful and professional manner regarding their inquiries about… Show more ∙ Provide support for Division Order Associates and Analysts by assisting with administrative tasks and projects ∙ Manage Owner Relations voicemails and emails by logging information and returning calls and emails in a professional manner with confidentiality ∙ Research and interpret account and payment information, including 1099 forms, to best answer mineral owners questions ∙ Communicate with mineral owners in a respectful and professional manner regarding their inquiries about gross royalty and owner deductions on their 1099 forms ∙ Collaborated on a team project with IT to create an Owner Relations Call Center using Cherwell software to provide efficient and organized responses for minerals owners. The Call Center increased efficiency and communication among inner departments as well ∙ Created a Call Center handbook to provide training for call center associates. Implemented processes that mineral owners are familiar with and benefit from



MarkWest Energy Partners, L.P.

• United States
• Oil and Gas
• 400 - 500 Employee

• Administrative Assistant

  • Jan 2018 - Jul 2018

  Denver, CO ∙ Answered phones, screened and forwarded calls, provided information and took messages ∙ Coordinated with security to ensure persons entering establishment had a scheduled meeting ∙ Greeted guests and notified MarkWest employees of their arrival ∙ Maintained a clean and organized atmosphere at reception, kitchens, copy stations and conference rooms ∙ Performed administrative support tasks for departments ∙ Took over and completed a large project which included filing, organizing… Show more ∙ Answered phones, screened and forwarded calls, provided information and took messages ∙ Coordinated with security to ensure persons entering establishment had a scheduled meeting ∙ Greeted guests and notified MarkWest employees of their arrival ∙ Maintained a clean and organized atmosphere at reception, kitchens, copy stations and conference rooms ∙ Performed administrative support tasks for departments ∙ Took over and completed a large project which included filing, organizing and creating folders, both hard and electronic copies, for employees and new hires ∙ Provided support to the HR department by assisting with projects and events ∙ Coordinated catering for events and business meetings ∙ Distributed mail to the correct department efficiently and shipped packages. Ordered office supplies, snacks and monthly birthday cakes promptly, staying under budget. Coordinated flower deliveries in the event of an employee's illness or bereavement. Show less



Gigi's Cupcakes Franchise

• United States
• Food & Beverages
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2015 - Feb 2018

  Denver, CO ∙ Trained multiple customer service representatives ∙ Experienced with multiple register systems and cash closing procedures ∙ Coordinated and planned wedding and social events ∙ Decorated cupcakes with precision and creativity