Experience

Itemate Solutions

• South Africa
• Telecommunications
• 1 - 100 Employee

• Support Engineer

  • Feb 2023 - Present

  First Line Software Support of POS systems in the B2B and B2C ranges consisting of Keeping track and respond to incoming queries delivering Solutions through investigation and mitigation. First Line Software Support of POS systems in the B2B and B2C ranges consisting of Keeping track and respond to incoming queries delivering Solutions through investigation and mitigation.



Real Promotions

• South Africa
• Advertising Services
• 100 - 200 Employee

• Commission Sales Associate

  • Aug 2021 - Sep 2021

  Direct sales marketing system - Business to business and residential broadband sales initiative. Broadband services distributor dealing in interpersonal customer sales on a direct sales marketing basis, achieved Cycle of Development Level 2(COD2)(sales associate level 2). Worked in different areas daily from Business to Business as well as residential, dealing with different types of customers, applying marketing skills learned in COD1 to effectively close and achieve sales. Direct sales marketing system - Business to business and residential broadband sales initiative. Broadband services distributor dealing in interpersonal customer sales on a direct sales marketing basis, achieved Cycle of Development Level 2(COD2)(sales associate level 2). Worked in different areas daily from Business to Business as well as residential, dealing with different types of customers, applying marketing skills learned in COD1 to effectively close and achieve sales.



QuickEasy BOS - Business Operating System

• South Africa
• Software Development
• 1 - 100 Employee

• Software Development Intern

  • May 2020 - Aug 2021

  Tasks included Importing/capturing data, maintained demo databases front end and backend running upgrade scripts and testing information fidelity, as well as bug testing following S.O.P., Designing of templates using template tools following S.O.P, Formulated reports in FirebirdSQL to Specifications of clients and company. Attended training sessions with development seniors on procedures and operations of company. Produced videos for company page through Camtasia. Tasks included Importing/capturing data, maintained demo databases front end and backend running upgrade scripts and testing information fidelity, as well as bug testing following S.O.P., Designing of templates using template tools following S.O.P, Formulated reports in FirebirdSQL to Specifications of clients and company. Attended training sessions with development seniors on procedures and operations of company. Produced videos for company page through Camtasia.



SAVVY BUSINESS LTD

• United Kingdom
• IT Services and IT Consulting

• Administrative Assistant

  • Apr 2019 - May 2020

  Tasks included answering incoming calls and emails from clients in a helpdesk environment, providing remote support, log client queries and escalate where required. Attend meetings with clients onsite, creation of training documents and videos, designing and maintaining client google sites to house documentation for internal use. Self learning of SQL and system operations. Provided onsite support for client to ensure smooth transition, providing training and documentation of S.O.P, as well as first line support and escalated queries where required. Show less