Experience

Corum Group

• Ukraine
• Mining
• 1 - 100 Employee

• Senior QA Analyst / 3rd Level Technical Support

  • Jun 2006 - Present

  1. Quality Assurance Analyst• Performing Quality Assurance testing on existing and new Corum products such as:• Testing Drug Updates for all Corum Dispense products.• Testing Program Upgrades (major and minor) for Corum Health dispensing products.• Update and use relevant tools such as Test Track Pro and Beyond Compare during the testing process.• Implement processes for the release of software and upgrades, writing and providing relevant documentation, and providing training to end-users.• Analyse and interpret relevant legislations when required.2. Technical Research Analyst• Appraising and researching new and existing technology and products such as: • Hardware – including but not limited to new and existing printers, scanners, modems, operating systems. • Software – including, but not limited to existing and new software such as Corum Benchmarking, Corum Backup, Corum Messaging, Sharepoint, Web based Knowledge Base system for Support purposes.• Investigating & assisting in resolution of complex software issues • Investigating reported software incidents across all Corum products and related 3rd party products such as Security Suites, Backup software, Remote Desktop (LogMeIn & Team Viewer). • Finding, documenting and communicating resolution for software incidents across all Corum products and related 3rd party products.• Investigating, documenting and recommending standard configurations for the installation of Corum products and related 3rd party products • Investigation, documentation and recommendations required for conversions; naming conventions for printers, computers, networks for all Corum products.3. Third Level Technical Support• Assist 1st and 2nd Level Technical Support staff with complex software and hardware problems.• Create database SQL scripts in order to resolve database problems. Show less

• QA Analyst

  • Mar 2001 - Present


Corum Group Australia
• Australia
• IT Services and IT Consulting
• 1 - 100 Employee
• Test Lead - QA NSW / QA Analyst / 3rd Level Technical Support at Corum Group

  • Mar 2001 - Present


Amfac/Healthlinks.net

• Hardware/Software/Network Support Consultant

  • Mar 2001 - Jun 2006

  • Provide IT support to over 100 pharmacies Australia wide • Install, update and maintain hardware and software to pharmacists both as site visits and over the phone • Resolve customer network, hardware and software (Sure Fire Dispense, POS 2000 and Dispense 3) queries and problems • Escalate customer network, hardware and software queries and problems when necessary to Senior Support Consultant and as per documented escalation procedures • Document and support network, hardware and software related issues and difficulties for further Research and Development • Attend to calls as designated by SSC and/or SDS or without instructions do as per priority levels • One-on-one training of other staff members and customers • Attend customer meetings to provide input in regard to Support Desk issues, responsibilities and impact • Provide support to the Help Desk Supervisor with designated team/s administration tasks. Show less