Project Manager

• Oct 2019 - Present

• Delivers industry-leading e-commerce stores on Magento 2 (all versions) to clients in different industries, such as Bjørklund and award-winning Apotera• Manages several project teams consisting of different types of developers, designers, and QA testers• Participates in all phases of a project, including after the project delivery, creating and managing timelines, plans, and budgets to deliver projects in line with client expectations• Initiated a training program for PMs, serves as a mentor for new PMs, and assists colleagues with Magento and industry-related questions• Creates and writes technical and functional documentation for projects and features, as well as task specifications for developers • Maintains a good and functional relationship with my portfolio of clients to ensure a high degree of satisfaction• Uses industry and technical expertise to problem solve, find solutions for issues, and propose improvements in the e-commerce store, 3rd party applications, and integrations• Held Magento 2 demos for prospective clients to aid the sales processCertifications: Magento Solution Specialist, Prince 2 and SCRUM Master.

Consultant, Account Management

• Oct 2018 - Aug 2019

• Responsible for the growth and retention of a portfolio of 15 merchants with TPV of ~$500m• Served as an advisor to keep my merchants up to date on industry trends, updates, and needs• Performed analysis’ that increased conversion, reduced costs, and boosted customer experience• Contributed to company’s sales goals by successfully up-selling products resulting in merchant growth• Initiated and participated in the development of new team-wide processes and strategies tostrengthen team dynamics, improve on internal efficiencies, and increase profits• Trusted to do the analytical skill training of new employees and developing training material

Intern

• Jul 2018 - Sep 2018

• Built knowledge about the payment industry, as well as Braintree products and features• Created an internal training guide on merchant’s capabilities and options per banking partner• Gained cross-functional experience in a big organization that lead to optimized client experience• Assisted merchants ($5m< TPV) with reconciliation, payment methods, and general inquiries

Summer Intern

• Jun 2017 - Aug 2017

• Developed ability to prepare income tax returns for corporations and high net worth individuals• Attained knowledge about the tax system, its process, and the use of forms and schedules• Improved and utilized interpersonal and technical skills through both individual tasks and teamwork, contributing to an effective and dynamic work place• Received training in estate planning and entities, such as single member LLC’s and trusts • Developed ability to prepare income tax returns for corporations and high net worth individuals• Attained knowledge about the tax system, its process, and the use of forms and schedules• Improved and utilized interpersonal and technical skills through both individual tasks and teamwork, contributing to an effective and dynamic work place• Received training in estate planning and entities, such as single member LLC’s and trusts

Product Development Intern

• Sep 2016 - May 2017

• Conducted market research to prepare for product launch in a new area: Norway• Gained Wordpress and HTML skills through website and app development & translation• Created marketing and growth strategies to increase company and service awareness• Generated additional revenue by making the service available to new customers• Wrote a business plan for operations in Norway along with blog posts on company website • Conducted market research to prepare for product launch in a new area: Norway• Gained Wordpress and HTML skills through website and app development & translation• Created marketing and growth strategies to increase company and service awareness• Generated additional revenue by making the service available to new customers• Wrote a business plan for operations in Norway along with blog posts on company website

Sales and Service

• Jun 2016 - Jul 2016

• Achieved increased sales of multiple products by implementing new marketing strategies• Analyzed customer needs and budget to maximize customer satisfaction• Trusted by Managing Director to coordinate daily cash settlement and access to safe• Resolved issues raised by unsatisfied customers to promote a positive customer experience• Boosted sales by using add-on sales skill as well as cross-sales and upsells • Achieved increased sales of multiple products by implementing new marketing strategies• Analyzed customer needs and budget to maximize customer satisfaction• Trusted by Managing Director to coordinate daily cash settlement and access to safe• Resolved issues raised by unsatisfied customers to promote a positive customer experience• Boosted sales by using add-on sales skill as well as cross-sales and upsells

Student Ambassador

• Apr 2015 - May 2016

• Resolved student concerns with registration, class schedules, and school problems• Promoted Ventura College and worked on student community outreach• Improved interpersonal communication skills through conversations with staff and students• Assisted students with different needs and challenges to improve student experience • Resolved student concerns with registration, class schedules, and school problems• Promoted Ventura College and worked on student community outreach• Improved interpersonal communication skills through conversations with staff and students• Assisted students with different needs and challenges to improve student experience

Sales and Service

• Jun 2012 - Jul 2014