Settlements Analyst

• May 2023 - Present

Brand Ambassador

• Oct 2021 - Present

Operational Controls Analyst

• Sep 2022 - Apr 2023

📌 Collecting data from various internal and external sources to prepare analytical reports that support decision making 📌 Exercise essential judgment to analyze test results to determine the effectiveness of organizational controls and produce department metrics. 📌 Maintaining an organized database of all collected information to ensure efficient and effective data retrieval and reporting 📌 Collecting data from various internal and external sources to prepare analytical reports that support decision making 📌 Exercise essential judgment to analyze test results to determine the effectiveness of organizational controls and produce department metrics. 📌 Maintaining an organized database of all collected information to ensure efficient and effective data retrieval and reporting

Customer Service Associate

• Oct 2021 - Sep 2022

📌 Process financial transactions like wire transfers, bill payments, mortgage payments, deposits as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics 📌 Connect and build trusted partnerships with customers to advise them appropriately and clearly on banking solutions and processes to enable a great experience 📌 Demonstrate knowledge and understanding of the new accounts system database to manage and maintain customer account information 📌 Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Show less

Business Development Manager

• Jan 2021 - May 2021

📌 Organized both financial and marketing reports of the companies to demonstrate strengths, weaknesses, opportunities, and threats to determine their potential growth within the market 📌 Supported overall project management and program improvements 📌 Demonstrated knowledge in SEO/SEM and Excel to grow the small and medium-sized businesses 📌 Acquired and developed new customers through effective prospecting and sales techniques using Google Analytics, as well as provided a great customer service experience Show less

Online Sales Manager

• Mar 2020 - Dec 2020

📌 Managed online sales of textile products through the website and Instagram page with +10k followers 📌 Developed a social media strategy to increase the following of the company website 📌 Regularly updated the assortment of goods on both website and Instagram page 📌 Experienced in communication with distributors from all over the world Assisted an average of 50+ customers a day by answering questions and providing all necessary information about textile products Show less