Experience

Contact Center sp. z o.o.

• Poland
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Professional Customer Support

  • Jun 2020 - Present

  • Web Hosting Support level I technical issues via live chat, email, and telephone. • Troubleshoot a variety of technical and non-technical issues. • Web Hosting Support level I technical issues via live chat, email, and telephone. • Troubleshoot a variety of technical and non-technical issues.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• • Nov 2019 - Apr 2020

  • Responsible for telephone and e-mail technical support to users.• Conducting technical training for employees and new employees on the subject of TV of one of the largest companies on the market.• Direct support for other employees.• Close cooperation with the global team to achieve and maintain the goals set by the client.• Providing action plans to improve employees' knowledge of technical problems and how to diagnose them.• Providing the agents information directly from the central department.• Troubleshoot issues that are technical in nature; including hardware, software and networking. Show less

• • Oct 2013 - Nov 2019

  • Customer service via email and telephone.• Troubleshoot issues that are technical in nature, including hardware, software and networking.• Logging current cases using the Salesforce system.• Analysing and escalating cases for further analysis.• Escalating complex issues to senior managers.• Contacting customers and asking for their feedback.



Embassy of Bulgaria

• Government Relations
• 1 - 100 Employee

• Property Administrator

  • Jan 2012 - Dec 2013

  • Maintained a positive relationship with tenants, by providing excellent customer service. • Organized all new tenant, security and temporary paperwork. • Conducted property inspections. • Performed administrative duties. • Serves as a point of contact for repair services. • Maintained a positive relationship with tenants, by providing excellent customer service. • Organized all new tenant, security and temporary paperwork. • Conducted property inspections. • Performed administrative duties. • Serves as a point of contact for repair services.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Profesional Customer Support

  • Mar 2013 - Apr 2013



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Jun 2011 - Sep 2012



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Specialist

  • Oct 2010 - Apr 2011