Emil-Bogdan Petrica
Management at Radical Travel Group- Claim this Profile
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Bio
Experience
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Radical Travel Group
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Management
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Oct 2023 - Present
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Honesty Group
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United Kingdom
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Hospitality
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1 - 100 Employee
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Assistant Manager
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Apr 2023 - Oct 2023
As an Assistant General Manager of a pub, restaurant, and hotel, I have a multifaceted role that encompasses various responsibilities across these different areas of the establishment. My primary focus is to support the General Manager in overseeing and managing the day-to-day operations to ensure smooth functioning and exceptional customer experiences. I am responsible for the overall operations of the pub, restaurant, and hotel. This includes overseeing the daily activities, ensuring efficient workflows, and maintaining high standards of quality, cleanliness, and service throughout all areas. I work closely with department heads to address any operational issues and implement effective solutions. I am responsible for managing and leading a diverse team of employees, including bartenders, servers, chefs, housekeeping staff, and other support personnel. My role involves supervising staff, creating work schedules, conducting training programs, and ensuring that all team members provide exceptional customer service, adhere to operational guidelines, and maintain a positive work environment. I am responsible for guest relations, addressing inquiries and concerns promptly, and maintaining a high level of guest satisfaction. Building positive relationships with guests and actively seeking feedback to identify areas for improvement are important components of your responsibilities. As an Assistant General Manager, I am involved in financial management and revenue generation. This includes budgeting, monitoring expenses, analyzing financial reports, and implementing cost-control measures. Collaborating with the marketing team, I contribute to developing and implementing marketing strategies to promote the pub, restaurant, and hotel. Working closely with the General Manager in developing and executing strategic plans for the overall growth and success of the establishment. Show less
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Starbucks
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United States
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Retail
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700 & Above Employee
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Store Manager
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Apr 2021 - Apr 2023
Oversee the overall operations and management of the Starbucks store. Manage and lead a team of baristas, ensuring their training, development, and adherence to company policies and procedures. Maintain excellent customer service standards, ensuring a positive and welcoming environment for all customers. Monitor and control inventory levels, including ordering and receiving supplies, while minimizing waste and optimizing cost efficiency. Ensure compliance with health and safety regulations, including food handling and sanitation practices. Drive sales and achieve revenue targets through effective merchandising, upselling, and promotional strategies. Conduct regular performance evaluations for staff, providing feedback, coaching, and recognition to motivate and enhance team performance. Handle customer inquiries, complaints, and requests in a professional and timely manner, resolving issues to maintain customer satisfaction. Collaborate with district and regional managers to implement company initiatives, policies, and promotions. Maintain financial records, monitor expenses, and manage the store's budget. Ensure cleanliness and organization of the store, including the coffee bar, seating areas, and restroom facilities. Stay updated on industry trends, competitor activities, and customer preferences, and provide feedback and recommendations for improvements to higher management. Show less
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Vision Express
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United Kingdom
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Retail
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700 & Above Employee
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Store Manager
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Jul 2019 - Apr 2021
As a store manager for Vision Express, my responsibilities are similar to my past jobs listed in bellow, with an added element that focuses on the clinical, professional side of our business. I am responsible for not only managing my retail team, but also planning clinical days for our optometrists and locums. This involves different targets and KPIs that I have to monitor, deliver and performance manage. Managing our optom professional team: I am responsible for the quarterly planning of our clinical days, while adhering to an ideal clinic plan provided by the business. Sourcing locums (which are qualified optometrists) to cover testing days, plan diaries and appointment slots for them, while maintaining a healthy clinic mix between eye exams, contact lens appointments and under 16 patients. Being compliant with all the GOC and local health authority regulations,auditing eye exams and contact lens notes for locums as per GOC regulations, managing the professional KPI's, such as : conversion, VF percentage, CCL registrations, handover recommendations, etc,. Maintain a seamless transition between the professional side and retail side of the business. Our professional side of the business represents one of our biggest costs for the business. It is my responsibility to manage and reduce this cost while maximising profits. A locum rate varies between £300-£500/optom/clinical day. Making sure the locum rates to clinic performance percentage is in line with company requirements is vital. I have maximised the store potential by increasing clinic days from an average of 3-4/week, to 6-7/week, all while maintaining a great clinic productivity. Managing the retail team: Similar to the above, I am planing my retail team on a quarterly rota, around clinical and retail trading days. I strive to create a healthy, friendly and target driven work environment for my team. Show less
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Tesco
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United Kingdom
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Retail
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700 & Above Employee
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Store Manager
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Jul 2016 - Jun 2019
Responsible for the daily managing of staff and the assigning of duties, managing and motivating staff to increase sales and ensure store efficiency. Analysing store sales figures, developing, researching and implementing marketing strategies to achieve a target of around £60.000 a week, for a store with a 3.1 million turnover a year. Maintaining awareness of market trends and monitoring local competitors. Adhering to a 4-month period payroll budget by rostering staff whilst considering annual leave, sickness as well as overtime and weekend premiums. A large part of my role is to also deal with any HR issues such as staff motivation, discipline and recruitment. Maintaining accurate records of all pricings, sales, and activity reports. Keeping the store safe and legal by ensuring all corporate and local regulations and procedures are met and complied with. KEY SKILLS AND COMPETENCIES Proven track record of increasing sales and turnover. Experience of managing KPIs and performance management. Experience of processing sales enquiries to a successful conclusion. Commercially and operationally minded. Able to inspire store staff to keep ahead of the competition. Knowledge of working with brands and their guidelines. Push civic engagement & social responsibility agenda within the store operations. Responding to comments and resolving customer complaints. Ability to increase profitability through excellent service and the effective management of retail space. Show less
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