Experience

Women in Tech®Israel

• Israel
• Technology, Information and Media
• 1 - 100 Employee

• Chief Operating Officer

  • Mar 2023 - Present

  Women in Tech is the world’s leading organization for Inclusion, Diversity & Equity in STEAM. Our community counts over 200.000 members across the world with chapters in all 6 continents. I will be leading the Israeli chapter operations as COO. We aim to foster Inclusion, Diversity, and Equity in STEAM. We promote girls’ and women’s empowerment with a focus on four main pillars: Education, Business, Digital Inclusion and Advocacy. For more information or volunteering opportunities contact me at emie.genty@women-in-tech.org Show less


Cybersixgill
• Israel
• Computer and Network Security
• 1 - 100 Employee
• Customer Success Manager

  • Mar 2023 - Present


Gain Grow Retain

• United States
• Think Tanks
• 1 - 100 Employee

• Member

  • Jan 2021 - Present

  GainGrowRetain is an open, free community built by and for customer success leaders. GainGrowRetain is an open, free community built by and for customer success leaders.



Rapyd

• Software Development
• 1 - 100 Employee

• Senior Global Account Manager

  • Jun 2022 - Apr 2023

  Manage the post-sale engagement, retention and growth of customers by identifying opportunities, drive business outcomes, and ensure customers’ success, at scale. Responsible for the success and health of a Book Of Business (BoB) to increase customer satisfaction and ensuring revenue. Driving client value realization through usage and adoption of Rapyd offerings Serve as a trusted payments and business advisor to customers and educate them on the use and benefits of the products and industry. Show less



Finonex

• Israel
• Technology, Information and Internet
• 1 - 100 Employee

• Project and Customer Success Manager

  • Jun 2019 - Jun 2022

  • Focusing on creating customer loyalty and building close long-term client relationships • Collecting and presenting user feedback to product management to influence development priorities and future roadmap • Defining, executing and scaling service operations (i.e. process, systems and tools) to deliver a best-in-class customer experience • Managing delivery of training, implementation and integration of solutions to customers • Working effectively with Technical Support, Product, R&D and BI teams to ensure the highest possible performance for my clients Show less



Ares Global Solution

• Project Manager

  • 2016 - May 2019

  • Investigating and identifying key regulatory, operational, and processing gaps related to visa and MasterCard’s regulations • Successfully implementing the various project phases to control, reduce or transfer risk inside and across the department • Reporting to CEO and held full profit and loss accountability • Analyzing process optimization and performance tools on chargeback process • Developing positive relationships across the business and collaborating with stakeholders and payment processors in order to implement changes • Using Agile methodology to achieve quality handover within time and cost constraints to reduce the firm’s internal risk exposure to moral hazard Show less



RYD Markets

• Support & Compliance Desk Manager

  • 2013 - 2015

  • Facilitate technical training/mentoring on new product features, workarounds, and processes as needed.• Develop and implement procedures, methods, and processes to keep operational efficiency and mitigate risks to achieve team results.• Developing and defining customer needs to increase FTD conversion and securing customer loyalty• Supervising the sensitive case management with the regulation authoritiesManage a global team of 7 people in 2 locations (Tel Aviv, Cyprus)

• Customer Support & Compliance Team Lead

  • 2012 - 2013

  • Building and training a customer service & compliance team• Effectively manage the daily Support & compliance operation, prioritize incoming issues and act as key contributor and facilitator for improvements in the Support operation.• Developing employees’ performance tools

• Customer Support Specialist

  • 2010 - 2012



ESSILOR INTERNATIONAL (Compagnie Générale d'Optique)

• HR Project Manager

  • 2006 - 2010

  (third-largest ophthalmic optical firm in the world) • Transmission and enforcement audits of head HR policies in decentralized HR departments • Collaborating with operational teams to update operational processes and procedures • Member of a 4 headed negotiating team (negotiation with labor unions in climates of social conflict) • Assessment, budgeting and reduction of fines and labor lawsuits • Preparing HR budget forecasts and negotiation • Conducting projects in work groups dealing with labor law enforcement Show less



ENERGILEC

• France
• Construction
• 1 - 100 Employee

• HR Manager

  • 2002 - 2006

  (Vinci Construction Group – largest construction company in the world by revenue) • Salary settlements (573 salaries in a month during peak) • Drafting, budgeting and implementation of internal and external HR policies • Employee loyalty optimization (employee turnover rate decrease from 78% to 43%) • Implementation and management of social relations (60 different sites) • Recruitment in favor of disabled job-seekers (Vinci Construction Group – largest construction company in the world by revenue) • Salary settlements (573 salaries in a month during peak) • Drafting, budgeting and implementation of internal and external HR policies • Employee loyalty optimization (employee turnover rate decrease from 78% to 43%) • Implementation and management of social relations (60 different sites) • Recruitment in favor of disabled job-seekers