Emery Mus Bright
Information Systems Specialist at Artsen zonder Grenzen Nederland- Claim this Profile
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Bio
Credentials
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Youth Summit 2022: Unlocking the Power of Inclusion for Equitable Growth
World Bank GroupJun, 2022- Sep, 2024 -
Cybersécurité et gouvernance pour les leaders
LinkedInJul, 2021- Sep, 2024 -
Les fondements du Big Data
LinkedInJul, 2021- Sep, 2024 -
MACHINE LEARNING
LinkedInJun, 2021- Sep, 2024 -
l'UX : L'accessibilité
LinkedInMay, 2021- Sep, 2024 -
La sécurité des applications et des protocoles réseau
LinkedInApr, 2021- Sep, 2024 -
les méthodes agiles pour le développement logiciel
LinkedIn Online Training CoursesApr, 2021- Sep, 2024 -
Oracle 19c : L'administration
OracleMar, 2021- Sep, 2024 -
Learning React.js
LinkedInFeb, 2021- Sep, 2024 -
L'administration système pour Windows et Linux : Série
Linux AcademyJul, 2020- Sep, 2024 -
Les fondements de lintelligence artificielle
Google
Experience
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Artsen zonder Grenzen Nederland
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Netherlands
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Non-profit Organizations
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200 - 300 Employee
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Information Systems Specialist
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Jul 2022 - Present
Main Purpose Carries out assessments and ensures the implementation, maintenance and monitoring of all IT and telecommunications equipments in the mission according to MSF standards and protocols in order to ensure an optimal running of the project and the efficient use of the systems and equipment. Accountabilities + Defines procedures and ensures the implementation, monitoring, maintenance and correct functioning of the IT and telecommunications equipment and systems in the mission and participates in the establishment and/or revision of the budgets concerning ICT. + Manages the ICT activities in support to and in close collaboration with the field responsible of the sector of activity (s)he/she is primarily in support. This includes the following: Identifies and implements the information management practices to enhance the system’s effectiveness and reliability (development, checkup, deployment of applications, systems or new ICT standards). + Supervise and delegate task to ICT Officers or Tech Logs. + Frequent visits to projects to ensure that users and equipments used are in compliance with the ICT policy. + Supervises, implements and monitors security management protocols (data saving, firewall, backup, security for equipment and software) in order to ensure data security, availability and an immediate operational recovery and continuity in case of emergency. + Develop an annual budget for the IT department and review the ICT market in the country +(...) Show less
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Information Systems & Communication Officer
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Aug 2021 - Feb 2022
- Control, maintain and monitor all information technology (IT) and telecommunications equipment, tools and services and telecommunications equipment, tools and services in accordance with MSF standards, policies, protocols and procedures. - Answer, evaluate, and prioritize incoming Help Desk tickets based on IT Service level Agreements (SLA). - Interview users to collect information and lead users through diagnostic procedures to determine source of problem - Follow IT procedures for managing 0365 user and licensing administration - Provide basic application guidance when necessary - Ensure high users satisfaction levels are maintained - Oversee, implement and improve data security protocols (data backup, firewalls, user access rights, backup, hardware and software security, etc.) to ensure ensure data security and availability, as well as immediate recovery and business continuity in the event of recovery and business continuity in the event of an emergency - Provides technical support and introduces MSF standards, policies, protocols and procedures to all users. Provide advanced technical support to the logistics experts involved in the computer and telecommunications systems and telecommunications systems. Liaise with the Information Systems (IS) Specialist as required, Information Systems (IS) Specialist and/or the HQ Technical Referent for second line support, as well as external - Provide regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. MSF guidelines. Maintain and archive all user and ICT documentation (information and communication technology) documentation due to changes in the information and and telecommunications infrastructure - Participate in the preparation of the annual budget of the IT and Telecommunication sectors, providing technical, technical expertise in the local procurement process. - Plan, prepare and report on visits to the site(s) under his/her responsibility.(...) Show less
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Welthungerhilfe
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Germany
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Non-profit Organizations
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700 & Above Employee
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IT Support Specialist
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Jun 2020 - Aug 2021
Provide the Helpdesk service with Teamviewer and AnyDesk to users Welthungerhilfe based in different projects Goma, Bunia, Beni, Mambasa, Butembo and Nobili; - Ensure that the data backup is performed daily for the operations of the organization; - Develop specific applications and innovative tools to support the efficiency of the program and operations; - Monitor and maintain the network; - Configure and maintain network equipment; - Administering the office's multi-user computer network as well as data and telecommunications facilities. Establish and maintain the local network and procedures in the sub-office; - Ensure the security of data on users' servers, PCs and laptops. This involves the regular backup and secure storage of data, the implementation of emergency response measures as well as the supply of energy to ICT systems, in accordance with established international standards; - Ensure successful maintenance of all these user accounts to the satisfaction of all staff; - Provide ad hoc support to users on both hardware and software issues, and facilitate the identification of training needs for users; - Install new versions of systems and solve ad-hoc user problems; - Express the need for computer hardware, telecommunications equipment and software in line with their life cycle and according to the procedures in force; - Maintain the inventory of computer and telecom equipment in the sub-office (hardware and software); - Management, configuration and maintenance of VOIP; - Management and maintenance of the Radio Operator (VHF and HF) and satellite phones; - Responsible for preventive and corrective maintenance of office computers, peripherals, LAN and WAN networks; - Perform other ICT related tasks that may be requested by the FIA (Field ICT Advisor) based in Amsterdam; - Prepare the IT report and the monthly Health Check on time and send it; - Carry out any related task requested by my supervisor. - Design Geographic Information System Thematic Maps Show less
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VODACOM CONGO (RDC) S.A
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Congo, The Democratic Republic of the
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Telecommunications
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700 & Above Employee
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Customer Service Specialist
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Aug 2015 - Jun 2020
- Respond to customer queries in a timely and accurate way, via phone, email or chat - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members - Inform customers about new features and functionalities - Follow up with customers to ensure their technical issues are resolved - Gather customer feedback and share with our Product, Sales and Marketing teams - Assist in training junior Customer Support Representatives Show less
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Education
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2020 - 2022
MIT University of Dakar
Masters, Information Systems and Software Engineering -
2012 - 2015
ISIG GOMA
bachelor, Computer Science -
MIT Dakar
Masters, Information Systems & Software Engineering -
MIT Senegal
Masters, Information Systems & Software Engineering
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