Técnico de Infraestrutura Pleno

• Aug 2022 - Present

Onsite Support Americas

• Jun 2021 - Aug 2022

• IT focal point, acting as a link between the productive and support areas of the corporation. • Ensuring that technology assets within the company function efficiently and effectively. • Service Now platform support throughout South America • Support for Maersk, Hamburg Süd and Aliança N. L. • User support with Globe, E-Cargo, Docsys, Portal, Citrix. • Configuration and maintenance of Kyocera, Canon and RICOH printers • Office tools support (Outlook, Excel...) • Realization of the Global HP project, delivery of HP laptops to all Maersk Security standard employees. • Implementation of Maersk services for Hamburg Süd and Aliança Navegação e Logistica employees. Show less

Estagiário de TI

• Nov 2020 - May 2021

• Assembly in computer maintenance • Formatting Windows/Linux computers • L1 Call Center • Internal and external network configuration • Configuration of L2 and L3 Switches • Configuration of Fortinet Firewalls • Installation, configuration and support for the SAP and RM TOTVS system • General support to the Front-End retail sales system • Creation and configuration of servers (File Server, AD...) • Assembly in computer maintenance • Formatting Windows/Linux computers • L1 Call Center • Internal and external network configuration • Configuration of L2 and L3 Switches • Configuration of Fortinet Firewalls • Installation, configuration and support for the SAP and RM TOTVS system • General support to the Front-End retail sales system • Creation and configuration of servers (File Server, AD...)

Jovem Aprendiz

• Aug 2018 - Nov 2020

Manutenção de computadores e serviço de apoio a usuários para suporte e resolução de problemas técnicos, informática, telefonia e tecnologias de informação. Manutenção de computadores e serviço de apoio a usuários para suporte e resolução de problemas técnicos, informática, telefonia e tecnologias de informação.