Experience

HIREMOTE AFRICA

• Nigeria
• E-Learning Providers
• 1 - 100 Employee

• Virtual Assistant (Lead Generation Specialist)

  • Feb 2022 - Present

  • Supervised a team of 8 to deliver 19,500 U65 Health Insurance qualified leads to the company within three weeks. • Developed and maintained the company's sales prospects database by ensuring that all new entries in the database are of acceptable accuracy, which improves the lead nurturing process by 50%. • Designed a draft for a social media content calendar to ensure an average of 2 posts were published per day. • Implemented sales strategies that increased market share by 12% and grow revenue. • Monitored content and engagement trends, tested new strategies and communicated with key stakeholders to foster understanding of strategy and enhance 14% improvements in KPIs Show less



LandWey Investment Limited

• Administrative Assistant | Customer Service | Sales Assistant

  • Nov 2019 - Mar 2021

  Customer Service • Integrated the use of Hubspot CRM tools to manage customer complaints and sales pipeline, reduced the cost of service and also improved service efficiency by 12%. • Implemented quarterly survey to the access level of customer satisfaction on services, which resulted in 32% in customer retention by providing answers to customer complaints via the survey. • Expanded client base by 15% over the course of six months. • Answered multi-line telephones to an average of 50 customers per day. Administrative Assistant • Standardized all domestic and international travel reservations, cutting company travel costs by 12%. • Conceptualized financial reporting software (Expensify) to generate financial statements and create reports, which help in saving over #200,000. • Systematized administrative functions, including complex calendar management with a focus on the proper allocation of executive availability. Sales Intern • Deployed the company sales pipeline in our CRM to the hit 100% revenue target annually. • Evaluated client feedback data and brainstormed ways to improve products and provide quality customer service by 100%. • Architected a sale strategy which translated into a $1M mega deal for the company, which got me a car award from the company. Show less



Paul Osaji & Co.

• Nigeria
• Real Estate
• 1 - 100 Employee

• Executive Assistant

  • Jan 2018 - Jul 2018

  • Executed various administrative tasks, including travel arrangements using travel perks, Scheduling, submission of expense reports, and other correspondence for the Corporate Development Team and senior leadership • Provided executive assistant support for 2 directors at a time • Collaborated with a team of 5 to design standard operating procedures for all departments in the company • Attended to 20+ calls daily while taking note of all messages and answering accordingly Show less