Experience

ThinkSmart Limited

• Financial Services
• 1 - 100 Employee

• Lead Business Analyst

  • May 2016 - Apr 2017

  Manchester, United Kingdom • Part of a project team responsible for delivering functionality to enable the Company undertake;  Business to Consumer Mobile leasing via multiple channels; In-Store, Telephone and Online.  Business to Consumer Credit for multiple consumer products via the online channel.  Improvement of B2C Operational processes through automation.



Manheim Retail Services

• United Kingdom
• Retail

• Business Analyst - Migration

  • Jan 2016 - Mar 2016

  Maccelsfield



Almond Media Ltd (Digital Agency)

• United Kingdom
• Advertising Services
• 200 - 300 Employee

• Business Analyst - Mobile App Developemt

  • Sep 2015 - Dec 2015

  London, United Kingdom The project was set up to design and implement a mobile application on both the iOS & Android platform for a growing Health & Fitness Company. As a business analyst, I created business oriented documentation to support the end-to-end process.



Nagida Limited

• United Kingdom
• Human Resources

• Business Analyst – Process Change & Integration

  • Jan 2014 - Jun 2014

  Manchester, United Kingdom Worked within a growing consultancy company specializing in Human & Resources Management. A major aspect of the project was the integration of the company's project planning system with the HR system. I was responsible for working with business change owners to revolutionize their staff Recruitment & Payroll processes.



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Business Analyst – Process Transformation

  • May 2013 - Dec 2013

  Manchester, United Kingdom Responsible for managing BA deliverables in a change and transformation project and provided direct support to the Project Manager providing solution, strategy, analysis, design and ensuring traction and also helping to ensure alignment across the programme.

• Business Analyst – Regulatory & Compliance

  • May 2012 - Apr 2013

  Manchester, United Kingdom Worked with the project Quality Assurance team within the Barclay Bank PPI Complaint project to drive a quality culture and ensure output of a high standard



Royal Bank of Scotland

• Banking
• 1 - 100 Employee

• Business Analyst – Process, Change & Improvement

  • Nov 2011 - Apr 2012

  Manchester, United Kingdom Worked as part of a team of analysts hired to support continuous improvement and end-to-end process optimization across different functions in the PPI complaints & Resolution Project.



Serco

• France
• Oil and Gas
• 1 - 100 Employee

• Junior Business Analyst - Compliance

  • Nov 2010 - Oct 2011

  O2 and Tesco Manchester Worked within a team to monitor both incoming and outgoing calls and ensure compliance of department policies and procedures for all forms of communication within the call center.



Ecobank Transnational Incorporated

• Financial Services
• 700 & Above Employee

• HR Business Partner

  • Dec 2007 - Aug 2009

  Kaduna Part of a team of 6 that provided generalist HR support to 19 branches and over 2000 staff for one of the largest banks in Nigeria. Took on the role of a trainee Business Analyst in the establishment of a Zonal training program that catered to hundreds of untrained and subsequent employees.