Experience

Lili

• United States
• Financial Services
• 1 - 100 Employee

• Fraud Risk Operations Specialist

  • Jun 2022 - Present

  ● Handle transactional monitoring of individual and business accounts in order to detect and report possible money-laundering or fraud activity ● Monitor and track account closures that result in negative balances, which aids in assessing risk trends ● Increased company mobile check deposits acceptance rate by 180% and decreased mobile check return rates by 86%, achieving record-breaking department metrics that resulted in increased department productivity and decreased customer complaints and turn-around times for check clearances ● Conduct routine data & risk assessments in order to compile and review common trends, risks, etc. to determine ways to improve safeguards, lines of defense, to update KPI’s, and to minimize risk exposures ● Review totality of evidence and take appropriate action with accounts that are linked to reported fraudulent activity Show less



Better

• United States
• Financial Services
• 700 & Above Employee

• Coordinator (Aug 2021 - April 2022), Closing Expert (Dec 2020 - Aug 2021)

  • Dec 2020 - Apr 2022

  ● Ensured closing documents were compliant with state & federal mortgage guidelines while processing loan files ● Resolved any and all questions or concerns customers had during the mortgage application and closing process on properties in order to make customers feel supported and prioritized ● Closed and funded as much as 90 loans monthly as a Closing Expert, exceeding team monthly goals by 175% ● Worked cross-functionally, performed outreach to outside institutions to reduce turn-around times on needed documents, increasing efficiency and allowing for tight deadlines to be met ● Managed operations, client escalations with Loan Officers to ensure customer satisfaction and loan fundings Show less



Blink Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Case Management Compliance Associate (Jan 2019-Dec 2020), CX Specialist (Jan 2018-Jan 2019)

  • Jan 2018 - Dec 2020

  ● Conducted routine internal audits and risk assessments to review the effectiveness of implemented safeguards and lines of defense in the handling of patients’ PII and medical data, and to look for areas to optimize and improve these measures ● Compiled and analyzed weekly metric reports pertaining to instances of mishandling of patient PII and received high-level customer escalations in order to uncover and address any common trends and mitigate risk ● Prepared legal proposals on how to address BBB complaints and claims of legal action taken against the company ● Reviewed, developed, and assisted in updating department policies, employee trainings, and procedures to ensure state/federal compliance and to prevent/report violations ● De-escalated legal/ 3rd party threats received from patients to ensure positive customer experience and quick resolution Show less