Experience

JS2 PR

• Public Relations and Communications Services
• 1 - 100 Employee

• Account Executive

  • Sep 2022 - Present



Diamond Public Relations

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Associate Account Executive

  • Jun 2022 - Aug 2022

• Account Coordinator

  • Jun 2021 - Jun 2022



Golden Hippo

• United States
• Advertising Services
• 200 - 300 Employee

• Retail/E-commerce Assistant - Amazon

  • Nov 2020 - Jun 2021

  Monitored and responded to Amazon reviews and customer questions daily to ensure customer satisfaction and any product issues are addressed. Created product shipments and oversee the process from Golden Bolt to amazon. Created and edited product detail Paiges to ensure an accurate and positive customer experience, including brand storefronts and A+ pages. Monitored product pages daily and note issues with buy box, resellers or imag. Collaborated with team members to meet client response targets, retain clients, and increase business revenue.• Kept track of product inventory, weeks on hand and restock lead times• Reported daily sales and advertising numbers• Kept track of new competitor products and resellers



Darden

• United States
• Restaurants
• 700 & Above Employee

• LongHorn Steakhouse Communications Representative

  • Aug 2018 - Aug 2020

  Create draft email, post, and comment response templates and respond to guest feedback through social media platforms and via email. Liaise with company managers and directors regarding public relations information and improving community relations. Collaborated with team members to meet client response targets, retain clients, and increase business revenue. Train junior team members on call, email, and guest recovery procedures and ensuring follow-up response time within 48-hours.-Dealt with 100 calls per week to ensure guest recovery and retention.-Responded to 6K guest emails on Mother’s Day weekend, which ensured successful client recovery and retention.- Reduced response times to 24-hours and reduced research times regarding nutritional information and source of ingredients.

• Olive Garden Guest Representative

  • Oct 2017 - Aug 2018

  Strengthened brand loyalty through maintaining guest relationships and attended to all questions and queries. Engaged with clients regarding concerns and complaints and provided solutions using collated proprietary and public data. Facilitated communication by mediating between guests, management, and staff. -Ensured high client retention rate by resolving client issues telephonically, answering between 40-50 calls daily.-Liaised with over 200 managers and directors to ensure guest recovery policies and procedures were accurate.



Sperling Interactive

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Coordinator

  • Aug 2016 - Jun 2017

  Designed strategies for client social media presence and public image. Created original content for blogs and social media platforms, drafted and generated press releases, and published local media content. Managed business-to-business communication for clients and drove leads using search engine optimization (SEO) techniques. Analyzed marketing metrics and adjusted content where necessary.-Created blog content for 10 small businesses and provided SEO support for over 30 brands in North Shore area.