Experience

Regenerate uk

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Supervisor

  • Jan 2023 - Present



Peckham, Peckham Rye, and Nunhead Children and Family Centres

• Community Family Worker - Student Social Worker

  • Jan 2023 - Present



Doccla

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Customer Service Agent

  • Sep 2022 - Dec 2022

• Customer Service Agent

  • Jun 2022 - Sep 2022

  Providing patient-centred care and support over the phone.Managing sensitive health data in line with NHS and company policy and GDPR.Managing relationships with diverse stakeholders, from NHS clinicians and other professionals through to patients, carers, and families.Demonstrating excellent empathy and communication skills coaching patients in new skills to enable and empower them to engage with digital technology and make full use of the virtual ward service.



Regenerate uk

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Lead supervisor - Youth support worker

  • Sep 2020 - Jun 2022

  A blended role of coffee shop supervisor with elements of youth work, supporting a diverse group of vulnerable young people.I work with team members aged 16-23, referred from other youth organisations, schools, young offenders services, or from internal referrals from Regenerate's own services. They experience obstacles that have prevented them from engaging in education, employment, or training. These range from previous offending and socio-economic disadvantage to SEN, ADHD and ASD.As supervisor, I am responsible for the day-to-day operation of the coffee cart, providing warm customer service and modelling hospitality skills to the young people I am working with. I provide training and ad hoc coaching in barista skills and customer service.Alongside this employment-specific training I support team members' wider personal development. Through building trust and rapport with them, I am able to gain insight into the obstacles that have prevented them from gaining skills such as impulse inhibition and time-management. From there, I collaborate with the young person to work around those obstacles to facilitate the learning of these skills. I work with other shift supervisors and our wellbeing and development coordinator to maintain records of staff members' progress, and to monitor the impact of our service.I relish the opportunity to grow as a youth practitioner. I use reflective practice, learning from my peers and from external supervision. I engage with training opportunities and am currently working on ways to integrate coaching techniques such as motivational interviewing into my practice.I worked independently to implement processes and standard procedures for managing stock and hygiene. I took the initiative to set up online checklists which were quickly adopted by our whole team, simplifying the record-keeping process and demonstrating a readiness to adapt to the 'new normal' of remote working by facilitating managers' remote access to our records.



THE PLOUGH - HARBORNE LIMITED

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Plougheranger - front of house all-rounder

  • Aug 2019 - Aug 2020

  As a 'Plougheranger', I am a core member of the full-time all-round FOH team at the Plough, undertaking varied duties as a waitress, bartender, host, and barista. I have made the most of the varied role and fast-paced environment at the Plough to throw myself into learning new skills - from crafting delicious artisan coffee, to de-escalating situations with confrontational customers, to learning about natural wines and speciality spirits, to hosting private events and meetings.Each shift is different at the Plough and I am ready to jump into any FOH role as required, but most often I work in a leadership role as 'Pass Captain', where I act as a liaison between the kitchen and the rest of the FOH staff to ensure smooth running of food services. I am responsible for liaising with the head chef to co-ordinate orders across three busy kitchens, ensuring the quality of food leaving the kitchen, and managing a team of runners during busy services. I support the food runners to provide warm and effective customer service, and help them to deal with customer requests and complaints, through clear and friendly communication and by authorising any refunds or complimentary drinks. I have also taken on additional responsibilities in assisting with training new bar and floor staff.



St. Chad's Catheral

• Lay Clerk

  • Apr 2017 - Jun 2020



University of Birmingham

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Experience Ambassador

  • Sep 2018 - Jul 2019

  Varied, collaborative role promoting intiatives that enhance the student experience at the University of Birmingham.I supported the Student Experience Officers at different stages of event production, from planning to publicity.e.g. involvement at every stage of organising a celebration event in December 2018, from consulting with student societies to decide on the event format, to booking performers to provide live music and researching licensing arrangements to play recorded music, to designing and distributing promotional flyers and posters, and collaborating on a social media campaign across the various departmental platforms which I co-administrated in this role.I developed personal communication skills and confidence performing lecture shout-outs and manning a busy information stall during Welcome Week, as one of the first ports of call for new students finding their feet.I applied IT skills to use SendInBlue to write, design, and distribute departmental newsletters.

• Undergraduate Research Scholar (Baudelaire Song Project)

  • Jul 2018 - Sep 2018

  Collaborated with the Baudelaire Song Project team to conduct archival research into the reception of Baudelaire poetry through the compositions and performances of female musicians.Conducted independent research into the embodied vocal performance of Baudelaire poetry by Diamanda Galás.Communicated the outcomes of my research in articles written for the Baudelaire Song Project blog.Designed a poster presenting my research for the Undergraduate Research Poster Competition - and won!Developed skills in digital humanities methodologies, including the use of Sonic Visualiser as a musical analytical tool.Returned to the project in March 2019 to provide support at and participate in a small international conference at the Baudelaire Song Project 'Journée d'échanges' at the University of Birmingham Brussels Office.

• Student Representative

  • Sep 2016 - Sep 2018

  Voluntary role.Liaised with my peers and with academic and administrative staff to represent the interests of my cohort in departmental decision making.Demonstrated personal communication skills while canvassing my peers, and presented their views in departmental committee meetings and university-level focus groups.



Redbrick Newspaper

• United Kingdom
• Media Production
• 1 - 100 Employee

• Content Writer

  • Nov 2017 - Jul 2018

  Voluntary role.Engaged with public discourse to produce opinion articles on issues affecting students.Met deadlines, and contributed to section meetings discussing article ideas and current debates. Voluntary role.Engaged with public discourse to produce opinion articles on issues affecting students.Met deadlines, and contributed to section meetings discussing article ideas and current debates.



Central Backpackers Oxford

• Assistant Manager

  • May 2016 - Jul 2016

  Thrived in a customer-facing role responding to enquiries and welcoming guests.Drew on management skills to lead weekly staff meetings and ensure that the housekeeping and reception team of 15 people completed tasks to an appropriate standard and time-frame.Demonstrated attention to detail when taking stock inventories and placing orders. Thrived in a customer-facing role responding to enquiries and welcoming guests.Drew on management skills to lead weekly staff meetings and ensure that the housekeeping and reception team of 15 people completed tasks to an appropriate standard and time-frame.Demonstrated attention to detail when taking stock inventories and placing orders.



Self Employed

• English Language Teacher

  • Sep 2013 - Jul 2015

  Founded and ran a limited company providing private English Language tuition to individuals, as well as providing classroom-based teaching on behalf of CAPLangage, a private language school in Macon.Worked in close collaboration with parents and other teaching staff, and was responsible for the safeguarding of children in my care.Demonstrated skills in long- and short-term planning when designing and delivering and delivering personalised syllabi and individual lessons.Engaged in administrative tasks with attention to detail, including invoicing clients and maintaining financial records.Demonstrated personal communication skills in managing relationships with clients.Advertised to the public by designing and distributing flyers and posters, and created a website.