Experience

Compass Power Solutions Limited

• Nigeria
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Quality Assurance and Quality Control Engineer

  • 2019 - Present

  - Conducted in-house inspections to verify compliance to quality programs and processes. - Developed and initiated programs and procedures to verify product quality. - Led diverse work groups and teams through process and product improvement initiatives. - Met financial objectives by estimating requirements, preparing annual budgets and scheduling expenditures. - Recommended product and process improvements to increase product uniformity and improve characteristics to reduce field failures. Show less



DE9MICS CONSULTS

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• IT support Engineer (M365)

  • Feb 2023 - Present

  - Communicate with consumers to understand their problems and meet their needs while working with them to troubleshoot problems and provide the right solution. - Deliver sophisticated and efficient technical assistance to customers and partners for M365 products, such as Exchange Online, Outlook, Microsoft Teams, OneDrive for Business, SharePoint, Azure Active Directory, Commerce and Billing, and Microsoft office - Communicate effectively with internal team and customers about complaints and their resolution status - Conduct research to assist with client problems. - Prioritize the customer by primarily focusing on a 100% positive feedback rate and total client satisfaction. - Achieve clear internal and external communication by efficiently documenting the case steps and action plan in ticket case note. Show less