Experience

Delmarva Design Center

• United States
• Architecture and Planning
• 1 - 100 Employee

• Flooring Specialist

  • Jun 2023 - Present

  The Merger of Five Areas of Expertise When it comes to home interiors, nothing helps produce a superior result than the combination of expertise in kitchen cabinetry, countertops and tile, kitchen appliances, and home flooring. Couple that with excellent connections within the industry in all five areas, and you have The Delmarva Design Center. The Delmarva Design Center is set up to support home builders, remodeling contractors, and homeowners looking for the convenience of making the most important home design selections under one roof. We are a design center with years of experience and tens of thousands of projects. Each project we complete puts us in a better position to support new projects. Experience counts in this business, and we have the experience you can count on. Show less



Coastal Flooring Group

• Flooring Sales & Project Manager

  • Apr 2021 - Jun 2023

  Homeworks Carpet One Floor & Home is proud to be your local family-owned and operated flooring store in Ocean City, Maryland. For over 25 years we have been in the same location providing you with the best flooring products and services in the business. Homeworks Carpet One Floor & Home was originally opened by Buddy Hampstead before Christopher Williams took over at the beginning of 2020. While the ownership may have changed, our love of flooring and eagerness to help you create the perfect home have never wavered. Our Mission is simple: to be the best flooring store in Delmarva. If you’re starting on a new project in your home look no further for the best flooring and customer service in Ocean City, Maryland. Show less



Decorating Den Interiors - Cornerstone Design Partners

• United States
• Design Services

• VP Operations - Co Owner

  • Jun 2018 - Oct 2020

  Cornerstone Design Partners-Decorating Den Interiors makes the process of interior decorating easy for our clients. We carry the LIVV Home Collection of Fine Furnishings, an extensive product catalog featuring thousands of samples of top quality home furnishings products. No project is too big or too small. Our team of dedicated interior designers will work with you to achieve the look and feel you desire. Our interior designers use three-dimensional modeling to help you get a picture of what you’re looking at from scale to color, you get a preview of what your space will look like with the design changes you’re making. Cornerstone Design Partners proudly serves Maryland including Carroll County, Frederick County, Baltimore County, Baltimore City, Anne Arundel County, Washington County, Worcester County, Wicomico County and surrounding areas. Show less



Performance Food Group

• United States
• Food & Beverages
• 700 & Above Employee

• IHOP National Account Coordinator

  • Apr 2019 - Apr 2020

  Major account coordinator for Performance Foodservice, a national food, food service, and supply distributor. Responsible for all account interactions with IHOP, a global brand under Dine Brands Global. Managed the account for over 200 IHOP locations in North East/ Mid-Atlantic. Led account activities, to include order accuracy, delivery mishaps or incorrect item shipped, coordination with PFS headquarters, IHOP, store franchisees, and managers. Maintained and managed tracking / metrics and reporting on accounts. Had profit and loss responsibility as well as revenue targets. Pre-COVID was recognizing an increase in account satisfaction and revenue growth. • Established strong relationships with owners and managers. • Used a client-first approach to ensure satisfaction, even at the expense of personal time / money. • Streamlined order additions and corrections, optimizing delivery and overall performance. Show less



Carroll County MD

• United States
• Government Administration
• 100 - 200 Employee

• Deputy First Class CDIII

  • Dec 2008 - Jun 2018

  Protect citizens of Carroll County . Transportation Unit: Transport inmates from the Detention Center to other County Courts throughout the State of Maryland. Pick up prisoners from other counties, take prisoners to outside medical appointments, and transfer inmates to other facilities for Court Ordered Treatment purposes. Central Booking Unit: The Central Booking Unit processes offenders from every law enforcement agency within Carroll County and maintains the database for those arrests in the Keystone Public Safety software. During 2006, the Central Booking Unit processed 3,538 arrests within Carroll County. Security Services Division: Ensure Detention Center Security and Public Safety through custody and control of incarcerated offenders. Maintain order and discipline within the facility's inmate population. Ensure the general health, safety, and welfare of the inmates. Detention Center houses between 160 to 230 detainees at any given period. Show less



MICROS Systems Inc.

• United States
• Software Development
• 700 & Above Employee

• Premier Accounts Manager

  • Jun 2006 - Feb 2008

  Function as a communication focal point and oversee escalated problem resolution in: Support services, implementation services, maintenance services and case escalation. Ensure that client standards are enforced regionally. I work with regional structure to facilitate rollout plans, training on standards, etc. Work to ensure long-term customer retention.

• Account Executive Inside Sales

  • Jun 2005 - Jun 2006

  Compiled lists of prospective customers for use as sales leads, based on information from various sources (i.e. trade shows, direct mail responses, Internet Web site, etc.). Made outbound lead follow-up calls to potential and existing customers by telephone and email to qualify leads and sell products and services. Handled inbound sales lead calls to convert calls into sales. Provided product demos to qualified customers on request. Entered new customer data and other sales data for current customers into database. Show less

• Product Support Analyst

  • Apr 2003 - Jun 2005

  Answered incoming customer calls in a timely manner and took assignment of cases from others. Resolved customer software issues using available resources. Supported Implementation personnel internally with national role-out support and escalation. Assisted local service technicians nation wide with technical questions. Escalated unresolved cases as necessary. Dispatched unresolved cases appropriately as needed. Documented all work as instructed. Used discretion and judgment to ensure customer satisfaction and utilization of time. Show less

• Technical Services/ Customer Support

  • Dec 1999 - Apr 2003

  Set-up, repaired, installation and reprogramming of equipment and/or software. Provided phone support to customers and technicians. Made shipping arrangements for equipment to client site or for repair. Examined mechanical assemblies such as printing mechanisms, counters, and keyboards, for worn or damaged parts. Replaced defective parts. Tested electrical control units, wiring, and motors. Replaced defective electrical parts, cleaned and oiled moving parts as needed.



Allen Business Machines

• United States
• Business Supplies & Equipment
• 1 - 100 Employee

• Squirrel/ CRS/ Samsung Systems Engineer

  • 1997 - 1999

  Analyzed centrally developed Customer Specific database, reports, documentation, and related applications as required to ensure that all customer requirements are met prior to system installation. Modified computer database, and related reports and documentation as required to further prepare and ready the customer's system for installation. Conduct End-User staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements. Provided live support coverage at client sites on and after the system live date as budgeted and required by the customer to ensure a smooth transition to their new system and minimize post-installation support requirements. Addressed customer issues list and obtain final sign-offs to validate satisfaction with the new system. Show less

• Copier Sales & Service

  • 1997 - 1999

  Achieved and exceeded revenue quota for personal copiers. Personally presented business and technical benefits to small to mid sized business audience. Was responsible for demand creation and lead qualification, which included processing and closing deals through various revenue channels. Generated and maintained complete and accurate sales forecasts. Managed the service workforce. Insured technical compliance and performance standards.