Experience

Grupo Levanter Honduras

• Honduras
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Medical Interpreter

  • Oct 2022 - Present

  Currently operating as an english to spanish medical interpreter providing services OPI for the following entities: - Hospitals - Clinics - Specialists such as ENT doctors. OBGYNs, Pediatricians, among others - Health Insurance Companies - Pharmacies Currently operating as an english to spanish medical interpreter providing services OPI for the following entities: - Hospitals - Clinics - Specialists such as ENT doctors. OBGYNs, Pediatricians, among others - Health Insurance Companies - Pharmacies



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Independent Travel Agent

  • May 2022 - Aug 2023

  On a basis. I assist people in planning their next trip whether is a regular customers or a business in need of travel in any of the following. - Reserve Flights - Organize and make travel arrangements - Book Hotels - Theme Park Ticket - Car Rentals - Travel Insurances My duties are: - Book flights and hotels. - Schedule pickups or car rentals - Theme park tickets or attractions - Inform of any relevant information on travel or requirement. On a basis. I assist people in planning their next trip whether is a regular customers or a business in need of travel in any of the following. - Reserve Flights - Organize and make travel arrangements - Book Hotels - Theme Park Ticket - Car Rentals - Travel Insurances My duties are: - Book flights and hotels. - Schedule pickups or car rentals - Theme park tickets or attractions - Inform of any relevant information on travel or requirement.



Startek Honduras

• Honduras
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2021 - May 2022

  I operated as a CSR for a wholesale company assisting any customer needs While developing this role I achieved the following: - Handle 80 to 100 cases per day - Resolve customer's issues using the proper system and skill set - Manage time to address each customer individually - Attend inbound calls and make outbounds either to assist a customer or follow up on a case - Follow up emails with customer's request My duties were - Do a proper report about the cases and which were the most common ones - Follow up with customers by any means - Pitch sales if needed - Assist customers with any product information - Place Ordes for customers through phone or email - Handle shipping details and contact carriers if needed - Provide Billing Information - Assist with billing issues if needed Show less



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Interpreter

  • Jun 2021 - Dec 2021

  Within my position, I provided English to Spanish interpretation services through phone calls for the services of: - Hospitals - Pharmacies - Medical Insurance Companies - Car Insurance Companies - Law Firms Within my position, I provided English to Spanish interpretation services through phone calls for the services of: - Hospitals - Pharmacies - Medical Insurance Companies - Car Insurance Companies - Law Firms



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inbound Customer Service Representative

  • Oct 2019 - Jul 2020

  During my time as a CSR, I assisted several companies in one of two areas: - General Support - Technical Support My duties were: - Provide attendance to any needs the customer had with their home services - Explain bills, charges, and any matter related to monthly plans - Service activations/deactivations - Troubleshooting for tv boxes, wireless gateways, home printers, and smart tv's During my time as a CSR, I assisted several companies in one of two areas: - General Support - Technical Support My duties were: - Provide attendance to any needs the customer had with their home services - Explain bills, charges, and any matter related to monthly plans - Service activations/deactivations - Troubleshooting for tv boxes, wireless gateways, home printers, and smart tv's



TRAVEL DIUNSA

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Travel Agent

  • Apr 2019 - Aug 2019

  Internship During the time I worked in this position I was responsible for the social media contacts doing the following: - Answer emails - Manage social media pages such as Facebook and Instagram - Answer social media messages - Attend phone calls (national and international) - Make flight reservations - Make travel arrangements - Do proper follow-up for closing sales with customers Internship During the time I worked in this position I was responsible for the social media contacts doing the following: - Answer emails - Manage social media pages such as Facebook and Instagram - Answer social media messages - Attend phone calls (national and international) - Make flight reservations - Make travel arrangements - Do proper follow-up for closing sales with customers