Emanuel Guzman

Territory Account Manager Central America & Caribbean at Hey Now Bots
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Contact Information
us****@****om
(386) 825-5501
Location
Dominican Republic, DO
Languages
  • English Native or bilingual proficiency
  • Japanese 日本語 Limited working proficiency
  • Spanish Native or bilingual proficiency
  • Sign Languages Full professional proficiency

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Emanuel es un profesional comprometido, responsable y orientado al logro. Tuve el placer de trabajar con él, y es un ser humano excelente, un gran colaborador, con capacidad de adaptarse a los cambios y cumplidor de los procesos. Por su integridad como ser humano y su capacidad profesional, pienso que Emanuel es un excelente activo en cualquier equipo de trabajo

Euripides Peña

Emanuel is a focused, results-oriented professional who always goes above and beyond his duties. Every project we worked on together he was on top of every detail to make sure there was success.

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Credentials

  • Google Analytics for Beginners
    Google
    Nov, 2019
    - Sep, 2024

Experience

  • Hey Now Bots
    • Uruguay
    • Software Development
    • 1 - 100 Employee
    • Territory Account Manager Central America & Caribbean
      • Oct 2020 - Present
  • Isbel
    • Uruguay
    • Information Technology & Services
    • 1 - 100 Employee
    • Territory Account Manager Centroamérica y Caribe (CCA)
      • Oct 2020 - Present

    • Business Development Key Account Manager
      • Oct 2019 - Present

    • Key Account Manager
      • Aug 2017 - Oct 2019

      My main responsability is to build and maintain strong client relationships with new and strategic accounts within all levels of the organization providing value added technology solutions resulting in business transactions that adds up to our customer, our business partners and our company.https://www.isbel.com.uyhttps://www.heynowbots.com (Chatbot Solution)https://www.fenicio.io/ (eCommerce Solution)https://integraccs.com/ (ALL in One Omnichannel Cloud Contact Center Solution)#HeyNow #Chatbot #WhatsApp #Webchat #Fenicio #eCommerce #uContact #ContactCenter #Avaya #UnifiedCommunications #UCOMS #IP-PBX #ITSolutions #BusinessIntelligence #BI #Networking #Wifi #Switch #Firewall #AccessPoint Show less

  • Productive Business Solutions
    • Guatemala
    • International Trade and Development
    • 100 - 200 Employee
    • Senior Account Manager
      • Apr 2016 - Apr 2017

      As an Oracle Platinum Partner Company, I had special focus as a Business Development Manager for the Oracle BDM Suite of Solutions, both Cloud and On Premises solutions, leading all aspects of the sales process. I also had the opportunity to lead sales regarding solutions provided by Cisco, HP/HPE, Tripp-Lite, L3 Communications and Smart Technologies. As an Oracle Platinum Partner Company, I had special focus as a Business Development Manager for the Oracle BDM Suite of Solutions, both Cloud and On Premises solutions, leading all aspects of the sales process. I also had the opportunity to lead sales regarding solutions provided by Cisco, HP/HPE, Tripp-Lite, L3 Communications and Smart Technologies.

  • Argentum Inc
    • Dominican Republic
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sales Executive
      • Jun 2014 - Apr 2016

      Direct sales responsibility for IBM Rational Software Suite. Responsible for account strategy, identifying and progressing opportunities, coordinating technical resources to drive opportunities to closure with primary focus on premium accounts (Finance, Telco's, Services, Government, Manufacturing, etc.). Currently involved in cognitive business through the IBM PartnerWorld University Think Academy - Cognitive Roadmap for IBM Watson. Direct sales responsibility for IBM Rational Software Suite. Responsible for account strategy, identifying and progressing opportunities, coordinating technical resources to drive opportunities to closure with primary focus on premium accounts (Finance, Telco's, Services, Government, Manufacturing, etc.). Currently involved in cognitive business through the IBM PartnerWorld University Think Academy - Cognitive Roadmap for IBM Watson.

  • GBM (an IBM alliance Company)
    • IBM Software Sales Rep.
      • Aug 2012 - Feb 2014

      IBM Rational Solutions Virtual Top Gun Certified IBM Websphere Virtual Top Gun Certified IBM Tivoli IBM Rational IBM InfoSphere Guardium (Smarter World Products) Among others. IBM Rational Solutions Virtual Top Gun Certified IBM Websphere Virtual Top Gun Certified IBM Tivoli IBM Rational IBM InfoSphere Guardium (Smarter World Products) Among others.

  • MultiSystems, Inc.
    • Puerto Rico
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Commercial Accounts Sales Agent
      • Aug 2008 - Aug 2012

      Direct sales responsibility for Motorola Mobility, Intermec, Datalogic and Zebra products and solutions in the Manufacturing, Healthcare, Transportation & Logistics, Retail, Public Safety industries. Direct sales responsibility for Motorola Mobility, Intermec, Datalogic and Zebra products and solutions in the Manufacturing, Healthcare, Transportation & Logistics, Retail, Public Safety industries.

  • Voice Outsourcing Services
    • Telecommunications
    • 1 - 100 Employee
    • Sales Executive
      • Nov 2005 - Dec 2007

      Responsible for implementing, planning and achievement of sales of Intelligent digital video, emergency service providers and intelligence solutions, IVR, ACD, CTI, PBX, IP PBX, audio recording for supervision and quality control, word & emotion detection and all the solutions to create the Intelligent Contact Center, which resulted in an increase in annual sales,increase of customer’s portfolio and prospects in the financial, power and utilities sector. Responsible for implementing, planning and achievement of sales of Intelligent digital video, emergency service providers and intelligence solutions, IVR, ACD, CTI, PBX, IP PBX, audio recording for supervision and quality control, word & emotion detection and all the solutions to create the Intelligent Contact Center, which resulted in an increase in annual sales,increase of customer’s portfolio and prospects in the financial, power and utilities sector.

  • Verizon Dominicana
    • Information Technology Support
      • Jun 2004 - Jan 2005

      Fixed time contract. Fixed time contract.

    • Product Specialist
      • Sep 2001 - Jun 2004
  • TRICOM, S.A.
    • Dominican Republic
    • Telecommunications
    • 100 - 200 Employee
    • Technology Support
      • May 2001 - Aug 2001

Education

  • Business School
    Customer Service Excellency, Customer Service Excellency
    2007 - 2007
  • Táiwān dàshǐ guǎn
    Chinese (Mandarin) 中文, Elementary
    2014 - 2015
  • Human Abilities DR
    Corporate Finance, Accounting and Finance
    2013 - 2013
  • Institute of Public Authorized Accountants (CPAs)
    Accounting Degree, Accounting
    2013 - 2013
  • Dominican Red Cross
    First Aid Support, Red Cross
    2012 - 2012
  • Capital Humano
    Sales Management, Sales
    2006 - 2006
  • Pontificia Universidad Católica Madre y Maestra
    Bachelor of Computer Systems Engineering, Information and Systems Engineering
    1998 - 2004
  • Nihon Taishikan
    Intermediate level of Japanese, Japanese
    1998 - 2000
  • Mi Colegio
    Bachillerato academico (High School), High School/Secondary Diplomas and Certificates
    1991 - 1998
  • Universidad Iberoamericana
    Leader, Workshop of leadership
    1997 - 1997

Community

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