Emanuele Risa
Program Manager at H-Digital S.p.A.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Inglese Full professional proficiency
Topline Score
Bio
Credentials
-
ISIPM
Istituto Italiano di Project Management - ISIPMJul, 2019- Nov, 2024 -
First Certificate (C1)
Westiminster SchoolJan, 2000- Nov, 2024
Experience
-
H-Digital SpA
-
Italy
-
Information Technology & Services
-
1 - 100 Employee
-
Program Manager
-
Nov 2019 - Present
Main responsibilities: • Organizing programs and activities in accordance with the mission and goals of the organization. • Managing a team of Project Manager, as PMO, with a diverse array of talents and responsibilities. • Developing a defined structure with a software platform to manage and to share projects status with stakeholders including all projects documentation. • Developing an operating plan for the program and monitoring the status of the whole projects. • Process analysis to identify areas for improvement within the organization. • Ensuring goals are met in areas including customer satisfaction, quality and team member performance. • Implementing and managing changes and interventions to ensure project goals are achieved. • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. • Producing accurate and timely reporting of all project status throughout all the life cycle. • Analyzing program risks. • Working on strategy with the Marketing Manager. Show less
-
-
-
GM24ITALIA
-
Italy
-
Business Consulting and Services
-
1 - 100 Employee
-
Project Manager
-
Jan 2019 - Nov 2019
Main responsibilities:• Collection and analysis of Business requirements and interfacing with the IT department • Design, re-engineering of Business Processes assessing feasibility, risks and impacts on existing IT solutions or identifying new solutions according to strategic perspectives and in compliance with company domains• Analysis of Business Processes through statistical methods with the aim of identifying and eliminating recurring defects out of the boundaries• Cooperation with all departments to evaluate and update workflows, processes and proceduresMain achievements:• Reduction of 80% of complaints relating to stock-outs due to the optimization of stocks Show less
-
-
Process Analyst Customer Service & Supply Chain
-
Jul 2017 - Dec 2018
Main responsibilities:• Project Leader on projects with impact on CRM and SAP coordinating activities of the development cycle• Collection and drafting of Business requirements and functional IT specifications for CRM and SAP• Change request management and change management including user training on new features• Optimization of Customer Service and Supply Chain processes and definition of KPIs for monitoringMain Customer Service achievements:• Increased the calls to order conversion rate by 10% collaborating to Conversion rate project with the aim of maximizing sales through Sales Funnel optimizations• In 2018 year Statista Institute included Hse24 among the Companies with the "Best Customer Service”Main Supply Chain achievements:• Cooperated to a 5% in 2 years of handling and shipping costs reduction with the optimization of some Logistics process Show less
-
-
Project Manager
-
Jan 2017 - Jun 2017
Main responsibilities:• Project leader for all projects with an impact on the CRM system• Definition of functional requirements for CRM according to the budget and strategic objectives• Responsible for the entire phase of users acceptance tests [UAT] on the CRM system• Design, optimization of Customer Relation Management processes and KPI definitionMain achievements:• 8% of Call center costs reduction due to a strong improvement in the usability of CRM system• 40% increase of Customer Experience Satisfaction in all touch point Show less
-
-
Backoffice manager
-
Mar 2011 - Dec 2016
Main responsibilities:• Team building, training and motivation through the definition of personal goals, development of individual growth plans, one-to-one meetings and enhancement of strengths• Actively participating in recruiting processes with HR aimed to recruit new resources in the Team Development, implementation and monitoring of programs to maximize customer satisfaction by acting on human component of people in charge to manage Customer• Increase in Quality and consistency of the service and increase in sales through the development of strong knowledge of the Company's products and services• Planning, budget management and control of operating costsMain achievements:• Creation of a relaxed and well-organized and motivated working environment with the clear objective of building a solid and cohesive Team over time, easily recognizable as “Best in Class” Show less
-
-
Education
-
1999 - 2000
Sapienza Università di Roma
Economia e Commercio -
Istituto Gesù e Maria
Diploma di maturità scientifica
Community
