Performance Marketing Manager

• Sep 2021 - Present

Country Manager

• May 2019 - Present

Sales and Account Manager - Performance Assurance

• Jun 2017 - Jul 2018

- Retention of different customer segments for Italy, Spain and Latin America. - Lead generation for other sales department, upselling- Credit control for unpaid invoices. Administrative tasks- Brand protection through the handling of unhappy customers and resolution of controversies- Spokesperson of the Perfomance Assurance Team at trivago during the monthly Italian meetings with all the relevant stakeholders

Junior Inside Sales - Hotel Relations

• Apr 2016 - May 2017

• Analysis and optimization of Italian's hotels online presence• Client acquisition and relationship building• Selling trivago's products to Italian hoteliers

Front Office Agent

• Feb 2016 - Mar 2016

Booking/Sales Agent Leisure & Mice Group Sales Office

• Oct 2014 - Nov 2015

• Selling rooms, meeting rooms and services of NH Hotels in Rome, Naples, Tuscany and Liguria to leisure, business and meeting groups • Support in the creation of effective selling strategies and their implementation • Ongoing client support and development throughout the entire negotiation process, from the moment of the first contact to the signing of the contract, problem solving. • Negotiation of rates, conditions, penalties and payment methods • Business, Leisure and Series reservations mangement. Amendments, cancellations ,payments and penalties management for Series and Ad Hoc groups • Administrative tasks: quotations, drafts, contracts and invoices • Mediation between revenue, sales and operational department • Responsible of the office's e-mail central address

Profreader

• Oct 2012 - Dec 2012

Proofreading of English texts, page setting, bibliographical research Proofreading of English texts, page setting, bibliographical research