Experience

St James Facilities Services Limited

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Corporate Receptionist

  • Feb 2022 - Present

• Cover Corporate Receptionist

  • Nov 2021 - Feb 2022



Danubius Hotel Regents Park

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Jul 2021 - Nov 2021

• Reception Shift Leader

  • May 2018 - Nov 2021

  • Ensuring that reception operations (including check in and check out) are dealt with efficiently, and that all guests are assisted in a professional and friendly way at any time• Dealing with customers' complaints and comments effectively, reporting any relevant feedback to the Management• Maintaining a high level of service at all times according to the company standards• Supervising, training and motivating the Reception Team ensuring they have correct knowledge of the hotel rooms and services• Carrying out handovers with other Shiftleaders, Managers and Receptionists on a daily basis• Allocating rooms and when necessary dealing with overbooking situations and/or book out procedures Show less

• Receptionist

  • Jan 2017 - May 2018

  •Checking guests in and out, and assisting them during their stays, providing information about the hotel services and the city• Taking direct reservations (walk-in or on the phone) and inserting them in the system• Handling preauthorizations and payments• Handovering relevant information to colleagues/managers and other departments• Occasionally covering the Air Canada coordinator (taking and registering reservations for the crews staying at the hotel, communicating daily with the crew scheduling, checking crews in and out, dealing with paymaster payments for their stays)•Occasionally covering the switchboard operator Show less



Grand Visconti Palace Hotel

• Receptionist (Internship)

  • Jan 2016 - Apr 2016

  •Check in and check out procedures • Handling preauthorizations and payments • Escorting guests to their rooms • Conciergerie • Handovering relevant information to colleagues, managers and other departments •Check in and check out procedures • Handling preauthorizations and payments • Escorting guests to their rooms • Conciergerie • Handovering relevant information to colleagues, managers and other departments



Expo Spa

• Advertising Services

• Volunteer Hostess at Expo Milano 2015

  • May 2015 - May 2015

  Welcoming and giving information to the visitors of the exposition Welcoming and giving information to the visitors of the exposition



Emerald Cultural Institute

• Ireland
• Education Administration Programs
• 1 - 100 Employee

• Secretary

  • Aug 2014 - Aug 2014

  Archiving data, school equipment inventory Archiving data, school equipment inventory



Precision Skating Milano

• Interpreter

  • Mar 2013 - Mar 2013

  Welcoming and giving information to foreign visitors during an international sports competition Welcoming and giving information to foreign visitors during an international sports competition