Emanuel Skelin
Customer Care Team Lead at heloo (Previously Q Experience)- Claim this Profile
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German Native or bilingual proficiency
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Croatian Native or bilingual proficiency
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English Professional working proficiency
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French Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Experience
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heloo, Powered by TaskUs
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Croatia
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Customer Care Team Lead
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Sep 2020 - Present
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Customer Care Specialist
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Jun 2020 - Sep 2020
For a german multi national e-commerce company
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ZSEM
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Zagreb, Croatia
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Student
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Sep 2012 - Jun 2020
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MS Direct Marketing
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Sankt Gallen Area, Switzerland
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Customer Care Specialist
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Apr 2010 - Mar 2011
-handled the most challenging conversations as an escalation specialist -acted as replacement supervisor for the team lead -coached new workers on the project -maintained communication stream between outsourcing and client company -provided schooling tapes on how to deal with various kinds of customer care escalations on the telephone -handled the most challenging conversations as an escalation specialist -acted as replacement supervisor for the team lead -coached new workers on the project -maintained communication stream between outsourcing and client company -provided schooling tapes on how to deal with various kinds of customer care escalations on the telephone
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Swiss Armed Forces
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Armed Forces
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700 & Above Employee
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Platoon Sergeant
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Nov 2005 - Jun 2006
served in the Swiss Air Force as Simulation Trainer for Air Defense equipment served in the Swiss Air Force as Simulation Trainer for Air Defense equipment
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Education
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2012 - 2016
ZSEM
Bachelor's degree, Business/Managerial Economics
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