Experience

BestCo

• United States
• Pharmaceutical Manufacturing
• 200 - 300 Employee

• Senior Pharmaceutical Sales Print Operator

  • Jan 2021 - Present

  Trained and mentored new personnel hired to fulfill machine operating roles. Product lines leader Processed and thoroughly interpreted batch records in order to improve product runs. Multi-tasked to keep all assigned projects running effectively and efficiently. Calibrated, tested and adjusted machine settings or controls in preparation for production operations. Operated machining equipment safely with team of operators. Stored, retrieved, mixed and monitored chemicals used in production process. Followed safety processes and protocols while using hazardous chemicals and operating heavy machinery to avoid any accidents. Show less



Suddenlink Communications

• United States
• Telecommunications
• 700 & Above Employee

• Customer Care Escalations Specialist

  • Jan 2008 - Sep 2022

  • Promoted to Customer Care Escalations June 2011 • Manage call center in absence of leadership, during meetings or outings away from the call center. • Assist with new hire training • Resolved Corporate, Federal Communications Commission, and Better Business Bureau escalations. • Resolved escalations from Regional Vice Presidents, Regional Operations Center, and Call Center agents and management. • Interim Data Analyst • Promoted to Customer Care Escalations June 2011 • Manage call center in absence of leadership, during meetings or outings away from the call center. • Assist with new hire training • Resolved Corporate, Federal Communications Commission, and Better Business Bureau escalations. • Resolved escalations from Regional Vice Presidents, Regional Operations Center, and Call Center agents and management. • Interim Data Analyst



Convergys Corporation

• Greenville, North Carolina Area

• Customer Service Rep IV

  • May 2006 - Jan 2008

  • Analyzed call volume and average call time to monitor customer service representatives performance and productivity • Managed high call volume with tact and professionalism • Resolved service, pricing and technical problems for customers by asking clear and specific questions. • Defused volatile customer situations calmly and courteously • Accurately documented, researched, and resolved customer service issues. • Constantly met daily goals and objectives for optimal call center statistics Show less