Emanuel Santos

Support Manager at BRAINR
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Contact Information
us****@****om
(386) 825-5501
Location
Leiria, Leiria, Portugal, PT

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Credentials

  • Capstone: Applying Project Management in the Real World
    Coursera
    Mar, 2023
    - Nov, 2024
  • Google Project Management Certificate
    Coursera
    Mar, 2023
    - Nov, 2024
  • Google Project Management: Specialization
    Coursera
    Mar, 2023
    - Nov, 2024
  • Agile Project Management
    Coursera
    Feb, 2023
    - Nov, 2024
  • Project Execution: Running the Project
    Coursera
    Jan, 2023
    - Nov, 2024
  • Project Planning: Putting It All Together
    Coursera
    Dec, 2022
    - Nov, 2024
  • Project Initiation: Starting a Successful Project
    Coursera
    Aug, 2022
    - Nov, 2024
  • Foundations of Project Management
    Coursera
    Apr, 2022
    - Nov, 2024
  • Learning Confluence 2018
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Business Analyst and Project Manager Collaboration
    LinkedIn
    Sep, 2021
    - Nov, 2024
  • Business Analysis: Business Benefits Realization
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Agile Requirements Foundations
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Business Analysis Foundations
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Scrum Foundation Professional Certification (SFPC)
    CertiProf
    Jan, 2021
    - Nov, 2024
  • Lean Six Sigma Yellow Belt Certification
    Gradus Consultoria e Treinamentos
    Oct, 2020
    - Nov, 2024
  • Lean Six Sigma White Belt Certification
    Gradus Consultoria e Treinamentos
    Sep, 2020
    - Nov, 2024

Experience

  • BRAINR
    • Portugal
    • Software Development
    • 1 - 100 Employee
    • Support Manager
      • Dec 2021 - Present

      Key Responsibilities: Coordinate and oversee customer support Develop and implement customer support policies and procedures Provide and manage training for key software users Manage business documentation (User Manuals, Procedures) Handling escalated customer complaints and issues Software preparation for implementation in new production units Assistance in testing and software validation Gather and analyze stakeholder requirements Assistance in project management Communicating with other departments and stakeholders to ensure customer needs are met Show less

  • Grupo Lusiaves
    • Portugal
    • Food and Beverage Manufacturing
    • 200 - 300 Employee
    • Business Analyst - MES Software
      • Oct 2021 - Feb 2023

      Manufacturing Execution System (MES) configuration and implementation . Provide professional training to the key- users on the production software. User manuals and procedures preparation. First-line support to the operations team. Software validation and testing in various development environments. Software preparation for implementation in new production units. Assistance in project management. Process validation with the various stakeholders. Manufacturing Execution System (MES) configuration and implementation . Provide professional training to the key- users on the production software. User manuals and procedures preparation. First-line support to the operations team. Software validation and testing in various development environments. Software preparation for implementation in new production units. Assistance in project management. Process validation with the various stakeholders.

  • FMPS - Fabricação De Moldes E Prestação De Serviços, Lda
    • Portugal
    • Plastics Manufacturing
    • 1 - 100 Employee
    • Quality Director
      • Sep 2018 - Oct 2021

      Responsibilities: - Maintenance, efficiency and evolution of the Quality Management System, related to the ISO 9001: 2015 standard. - Definition and monitoring of KPIs with the aim of greater organizational performance in several areas.

    • Planning / Supply Chain
      • Sep 2017 - Oct 2021

      Responsibilities: - Implementation and monitoring the macro and micro mold planning. - Responsible for the supply chain management (steel, mold accessories, subcontracting, ...). - Direct contact with suppliers. - Monitoring of production tests for later approval of the tool.

Education

  • Politécnico de Leiria
    Master Degree in Business Management, Business Administration and Management, General
    2017 - 2019
  • Instituto Superior de Engenharia de Coimbra
    Bachelor´s degree in Mechanical Engineering
    2014 - 2017

Community

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