Emanuel Braga
IT Professional at GTBM / Info-Cop- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+ Certified Technician
CompTIAApr, 2018- Oct, 2024
Experience
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GTBM / Info-Cop
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IT Services and IT Consulting
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1 - 100 Employee
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IT Professional
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Aug 2018 - Present
Desktop Admin and Windows Server with knowledge of Active Directory. Install OS images, Windows ISO, Citrix Workspace, and Thin OS operating systems. Prioritize authorities and civilians via telephone, email, helpdesk tickets, and in person requests. Repair, upgrade, troubleshoot and installation of equipment in government and city buildings, police \ fire vehicles. Troubleshoot and diagnose 3M ALPR (Automatic License Plate Readers), mounted infrared cameras, hardware equipment, software (Computer-aided dispatch, Mobile data terminal, InfoCop, and CCTV ), and 12v electrical issues in government vehicles and mobile trailers. Resolve issues in the 911 Call Center with phones, desktop machines, radios, multiple large monitors, KVM switches, Network to HDMI converters, LAN support, and any related equipment pertaining the area. Provide on-site network support in all offices, network closets or server room. Diagnose and run new CAT 5E or CAT 6 ethernet cabling from the desktop or any related peripheral device to the ports on the switch in the network closet or server rooms. Complete maintenance on Dell, HP, and E-Ticket Printers. Training on Knox box and Zetron systems. Implement Cyber Security software. Certified awareness in the Criminal Justice environment. Show less
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Premier Automotive Group
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United Kingdom
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1 - 100 Employee
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Internet Sales & Support Analyst
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Jul 2015 - Jul 2018
Created a new network environment for the dealership. Web designed all inventory of vehicles on proper sites. Effectively managed all inquiries regarding online sales and follow up with prospective clients. Maintaining up-to-date knowledge of auto inventory, including features, condition and warranty status. Resolve issues related to Windows, network connectivity, as well as problems associated with software and hardware errors on all machines. Created a new network environment for the dealership. Web designed all inventory of vehicles on proper sites. Effectively managed all inquiries regarding online sales and follow up with prospective clients. Maintaining up-to-date knowledge of auto inventory, including features, condition and warranty status. Resolve issues related to Windows, network connectivity, as well as problems associated with software and hardware errors on all machines.
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Mirage Auto Inc
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United States
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Motor Vehicle Manufacturing
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Assistant Manager, Internet Sales & IT Support
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Oct 2009 - Jun 2015
Responsible for online marketing of vehicles and sale of vehicles at auction. Identified market strategies and monitored competitive activities. Troubleshot Windows processing problems and applied solutions to increase company efficiency. Diagnosed and solved hardware issues such as printers and desktops. Responsible for online marketing of vehicles and sale of vehicles at auction. Identified market strategies and monitored competitive activities. Troubleshot Windows processing problems and applied solutions to increase company efficiency. Diagnosed and solved hardware issues such as printers and desktops.
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Penn Auto Sales
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United States
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Transportation/Trucking/Railroad
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1 - 100 Employee
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Sales Associate
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Apr 2009 - Sep 2009
Proficiently sold used luxury vehicles. Efficiently scheduled appointments and managed all inquiries in person and by phone. Met requirements of state and federal law for retail auto sales and consumer protection. Wrote purchase agreement contracts and assisted with financial applications. Proficiently sold used luxury vehicles. Efficiently scheduled appointments and managed all inquiries in person and by phone. Met requirements of state and federal law for retail auto sales and consumer protection. Wrote purchase agreement contracts and assisted with financial applications.
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Millennium bcp
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Portugal
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Banking
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700 & Above Employee
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Customer Service Representative
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Feb 2007 - Aug 2008
Serve customers with bank transactions. Consistently achieved referral and sales goals by effectively promoting bank products and services. Assisted fellow coworkers and trained new hires. Handled confidential files and system reports on a daily basis. Serve customers with bank transactions. Consistently achieved referral and sales goals by effectively promoting bank products and services. Assisted fellow coworkers and trained new hires. Handled confidential files and system reports on a daily basis.
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Signature Flight Support
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United States
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Airlines and Aviation
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100 - 200 Employee
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Passenger Service Agent
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May 2003 - Jan 2006
Thoroughly checked-in passengers using computer-based systems. Provided exceptional customer service assistance for all passengers’ inquiries and questions. Operated the boarding gate and ensured all procedures are followed and implemented. Responsible for monitoring arrivals and departures shifts and making public announcements in that regard. Thoroughly checked-in passengers using computer-based systems. Provided exceptional customer service assistance for all passengers’ inquiries and questions. Operated the boarding gate and ensured all procedures are followed and implemented. Responsible for monitoring arrivals and departures shifts and making public announcements in that regard.
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Education
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2017 - 2018
PC AGE Career Institute
Internetwork Engineering
Community
