Business Development Specialist

• Jan 2023 - Present

Projects Operations Manager

• Jan 2021 - Dec 2022

Manage project team to execute operations project effectively and efficiently. Define scope, budget and schedule for operations project. Track, monitor and control expenses based on budgetary guidelines. Manage and lead scope changes for operations projects. Manage resource assignment, work allocation and software and hardware requirements for operations projects. Conduct regular project status meetings with the project team. Address questions and concerns of the project… Show more Manage project team to execute operations project effectively and efficiently. Define scope, budget and schedule for operations project. Track, monitor and control expenses based on budgetary guidelines. Manage and lead scope changes for operations projects. Manage resource assignment, work allocation and software and hardware requirements for operations projects. Conduct regular project status meetings with the project team. Address questions and concerns of the project team, management and customers in a professional and confident manner. Provide project progress status, delays and issues to customers in a timely manner. Ensure that project deliverables meet customer expectations. Provide support and guidance to the project team as and when needed. Develop and implement project management procedures and methodologies to achieve business goals. Conduct performance reviews and provide performance feedback to staff.

Sales Operations

• Jul 2017 - Jan 2021

• Lead process management and optimization • Data management, analysis, and reporting. • Communications management • Adoption and customization of a CRM • Smoother operations management that allows sales reps to focus on selling • Customer contract life cycle management • Build a strong rapport and develop lasting relationships with customers to ensure their needs are met. • Ensure outstanding customer satisfaction. • Administer, synchronize and optimize the CRM system

Lead Coordinator

• Jul 2014 - Jun 2017

• Acts as the first contact for all clients and creates a professional atmosphere. • Respond to leads in less than 7 minutes. • Leads Qualification and record all the activities in an accurate way. • Execute and track all the CRM process • Create a persona for each lead and company profile • Follows up with clients and ensure their satisfaction. • Organize meetings and provide all the informational materials for the meeting • Resolves conflicts or issues with customers… Show more • Acts as the first contact for all clients and creates a professional atmosphere. • Respond to leads in less than 7 minutes. • Leads Qualification and record all the activities in an accurate way. • Execute and track all the CRM process • Create a persona for each lead and company profile • Follows up with clients and ensure their satisfaction. • Organize meetings and provide all the informational materials for the meeting • Resolves conflicts or issues with customers and/or the account and escalates the issues to the Account Manager when needed. • Keenness in understanding and immediate responsiveness when dealing with customer complains. • Train the new hires on the CRM software that the company use. • Maintain contacts database system and ensures that all systems and processes run efficiently, making revisions as needed. • Work varied shifts, including weekends and holidays

Client Advisor

• Jan 2013 - Jun 2014

• Greeted and assisted customers in a timely and friendly manner. • Responsible for handling leads inquiries. • Inform customers about services that would suit them • Build and maintain key customers relationships. • Sustain robust communication with customers • Implement a better system for handling incoming sales calls, which significantly improved customer service. • Prepare data and information for making regular reports • Performing administrative functions.

Public Relations Executive

• Feb 2011 - Dec 2012

• Planning & organizing internal and external events • Collect technology news and competitors updates. • Maintain and update Code95 website and social media networks • Writing and producing press releases • Dealing with inquiries from the public, the press, and related organizations • Providing clients with information about new promotional opportunities and current PR campaigns progress • Organize all the internal meetings for all company departments • Directs email… Show more • Planning & organizing internal and external events • Collect technology news and competitors updates. • Maintain and update Code95 website and social media networks • Writing and producing press releases • Dealing with inquiries from the public, the press, and related organizations • Providing clients with information about new promotional opportunities and current PR campaigns progress • Organize all the internal meetings for all company departments • Directs email marketing efforts that reach a diverse global audience. • Drives social media marketing efforts (Twitter, Pinterest, Instagram, Facebook accounts) that increased social • Manage and update Code95 contact list and databases. • Conducting new employee orientation and training. • Organizing calendars & coordinated meetings and conference calls

Sales Officer ( Trainee )

• Jul 2010 - Aug 2010

Tickets Reservation. Tickets Reservation.

Sales Officer ( Trainee )

• Jul 2009 - Aug 2009

Provide the reservations & tickerting services as well as handling queries and complaints in an efficent and timely manner to guarantee custmer quality service and satisfaction Provide the reservations & tickerting services as well as handling queries and complaints in an efficent and timely manner to guarantee custmer quality service and satisfaction