Experience

Al-Ahly Computer Equipment

• Computer Hardware Manufacturing
• 1 - 100 Employee

• Engineering Administrator

  • Nov 2016 - Present



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Dec 2010 - Mar 2013

  •Providing guidance in areas of professional matters as requested or needed. •Applying FCR concept for all customers inquires. •Prioritizing and achieving multiple tasks, establishing and meeting deadlines. •Adhere to Customer Operations Department policies and procedures. •Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty. •Perform standardized activities and tasks efficiently and effectively. •Handle and retain all the customers’ complaints within the SLA. •Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold. Show less