Experience

Healthy and Tasty

• Egypt
• Retail
• 1 - 100 Employee

• Community Manager

  • Sep 2021 - Present



arrows

• Cairo Governorate, Egypt

• social media moderator

  • May 2018 - Present

  My responsibilities: -Maintain the Moderation Guidelines and ensure they are up to date. -Respond, transfer and follow up the online complains/requests and escalating when necessary. -Produce report about complains categories to be used on user experience enhancement plan. From (Facebook, live chat ) -Follow up the online orders and make the outbound calls when needed. -Review performance, carrying out research and making recommendation. My responsibilities: -Maintain the Moderation Guidelines and ensure they are up to date. -Respond, transfer and follow up the online complains/requests and escalating when necessary. -Produce report about complains categories to be used on user experience enhancement plan. From (Facebook, live chat ) -Follow up the online orders and make the outbound calls when needed. -Review performance, carrying out research and making recommendation.



bio studios

• Cairo Governorate, Egypt

• Social Media Specialist

  • Dec 2017 - Feb 2018



(DYF)

• cairo uni

• social media member

  • Mar 2016 - Dec 2016



Xproject cu

• cairo uni

• Marketing Team Member

  • Apr 2015 - Dec 2016

  create content and new campaigns work with team in "kesh malk"​ campaign and win the best team with the best idea create content for "ramdan" campaign create content and new campaigns work with team in "kesh malk"​ campaign and win the best team with the best idea create content for "ramdan" campaign



up date

• cairo uni

• Participant

  • Mar 2016 - Jun 2016